نجوى Sebbar

• Welcome and attend to guests in a courteous and professional manner,
ensuring a positive first impression and a high standard of service.
• Managed reservations and walk-ins efficiently using booking systems,
optimizing seating arrangements across sunbeds, cabanas, and dining
areas.
• Coordinated with service teams, including waitstaff and beach attendants, to
meet guest needs and ensure seamless service delivery.
• Recorded daily guest flow, reservation statistics, and feedback for
management reporting and operational improvement.
• Adapted to high-pressure environments during weekends and holidays,
maintaining composure and professionalism in fast-paced settings.
• Provided personalized guest service by recognizing returning clients and
accommodating preferences or special requests.

• Managed guest reservations and walk-in flow using digital or manual
systems, optimizing table turnover and minimizing wait times.
• Maintained accurate seating charts and collaborated with service teams to
ensure balanced section assignments and smooth operations.
• Provided guests with menus and informed them of daily specials, buffet
hours, or promotions, enhancing the overall dining experience.
• Handled guest inquiries, feedback, and complaints professionally, ensuring
prompt resolution or escalation when necessary.
• Oversaw waitlists during peak dining hours and communicated estimated
wait times clearly and courteously.
• Ensured cleanliness and readiness of the hostess station, entrance, and
dining areas in collaboration with the service and housekeeping teams.
• Coordinated closely with restaurant supervisors and kitchen staff to manage
large bookings, group seating, and special occasions.
• Promoted additional services such as loyalty programs, themed nights, and
special holiday offerings to drive guest engagement.
• Supported daily operations by tracking guest counts, peak times, and VIP
visits for management reporting and planning.

• Provided attentive and personalized table service to guests across all meal
periods (breakfast, lunch, dinner), ensuring consistent satisfaction and
timely delivery.
• Presented menus, explained daily specials and buffet options, and made
food and beverage recommendations based on guest preferences.
• Accurately took orders and entered them into the POS system, ensuring
clarity and coordination with kitchen and bar staff.