Waitress- Acting shift Leader
crepaway
مجموع سنوات الخبرة :4 years, 7 أشهر
Opening and closing shifts.
Customer care
Guest satisfaction
Exceeding guest expectations
Properly set up service station and area.
Prepare any needed garnish for the shift.
Greet and welcome guests seated in your station or at the counter.
Engage guests in friendly conversations.
Proficiently utilize the Micros point-of-sale system to key in drinks and food orders.
Properly handle cash, credit cards, traveler’s checks and discounts.
Check for proper photo I.D. for guests ordering alcohol who appear under the age of 18.
Suggestively sell premium brands and appetizers with drink.
Maintain a clean and organized work/guest area.
Have a high level of organization, accuracy, attention-to-detail, and sense-of-urgency at all times.
Remain calm in a hectic, fast-paced atmosphere.
Maintain a well-groomed appearance and follow all uniform guidelines.
Practice double checking, teamwork and work standing and moving through the restaurant for up to 8+ hours.
Attain high rated GSS (Guest Service Scores) per company standard.
Ensure the complete satisfaction of each and every guest and answer guest questions accurately and politely and be able to effectively handle guest complains and requests.
Practice “Kick-Ass Service” mentality by entertaining guests and treating them as guests in your home.
Retain vast product knowledge of the menu specifications.
Ask orders for drinks, appetizers, entrees, desserts and after dinner drinks throughout the course of the meal.
Pick up and deliver orders in the bar