Sales Manager
La Cigale Hotel
Total des années d'expérience :17 years, 10 Mois
* Handling more accounts and being exposed to MICE business
* Handling & loading RFPs
* Maintain consistent verbal & written communication with clients
* Make onsite and field presentations to prospective clients
* Attend all required briefings / meetings as required by the DOSM
* Work effectively with Rooms, F&B, and Catering &Banquet departments
* Maintaining, completing and supporting records of all sales agreements, contracts
and quotes for the hotel
* Defining and targeting key accounts in the assigned segment, developing
appropriate and effective sales solicitation strategies accordance to the principles
of smart selling
* Continuously adding and updating the perpetual database of local group, catering
and conference leads and ensure implementation of an efficient and targeted
acquisition of the hotel’s program
* Entertaining potential and current customers based on business priorities.
* Ensuring a high level of exposure for the hotel through direct sales solicitation,
telephone contact and written communication for different segments such as:
Ministries, Media, Banks, Finance, Jewelries, Fashion, Construction, and
Architecture companies
* Registering guests properly, and maintaining a proper usage of the Opera system
* Reserving a room through the phone or as walk in
* Handling difficult situations with efficiency along with guest requests and
complains
* Supervised employee in customer service, cashiering, reconciling receipts, phone
procedures, and computers data entry.
* Ensures maximum guest satisfaction through personal recognition and
involvement with repeated guests
* Develops and implement on-going guest contacts through: season’s greetings,
birthdays, special events, mailing info about activities
* Maintain all the Front Office operation (Check In, Check Out……
* Handling guest complaints and requests
* Ensuring guest satisfaction from their arrival to departure (Check in, Amenities,
letters, escorting, showroom, check out…
Cross Training Reservation
* Thesis on trainee’s experience in hotels. (I analyzed the
Crystals Agency Hostess
* Greeting customers or guests in a way that is warm and welcoming (Weddings,
Conferences...)
Assisted in all the Front Office operations( Operator, Guest Relations and Receptionist)
Waitress and Kitchen Training
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