Floor Manager
Servcorp
مجموع سنوات الخبرة :12 years, 2 أشهر
-Selling office spaces
- Manage client accounts ensuring highest level of service for all who opted for the service
- Conduct “Client Feedback” meetings to assure clients satisfaction and assisting with growth of business
- Generating leads by attending networking events and marketing the brand
- Develop sales activities assigned
- Dealing with direct customer queries
- Complaint handling; Daily reporting and monitoring to ensure customer satisfaction
- Regular business improvement meetings and updates with management team
- Monitoring outstanding and over dues
I work with, and represent, a wide range of clients from the following sectors: Oil and Gas, insurance, banking, real estate, construction, IT, law and several more. A small selection of tasks which I carry out on a daily basis are as follows:
Diary management; scheduling meetings, booking conference room facilities, preparing paperwork and presentations
Recruitment assistance; advertising vacancies, filtering appropriate candidates, scheduling and conducting interviews.
Complex travel arrangements; visa applications, vehicle hire, flight, hotel and restaurant reservations
Basic accounting; debtor controlling, preparing and submitting invoices. Keeping on top of late payments & updating incoming/outgoing payments database in a variety of currencies
Assistance with personal tasks such as banking and delivering important documentation throughout UAE. School applications, hospital registration, passport renewal and nanny hire
Representing different clients from various sectors at exhibitions and networking events
Creating and managing databases in client management software
Create and give presentations on companies; have meetings on behalf of our clients or be present with them to take minutes.
Managing telephone enquiries; providing callers with further company information, obtaining caller's requirements and directing accordingly
Providing assistance with social media management
Designated member of staff to handle hotel corporate rates, negotiating excellent prices for our clients and maintaining strong relationships with hotel management.
Assistance with receptionist duties when required; answering a hectic switchboard and managing calls to client's specific requirements, mail and courier management, reserving meeting rooms & ensuring our common areas are of 5 star standard at all times
Assisting clients in screening and identifying relevant projects for their business through intensive and detailed market research.
Organizing and managing events for the companies as well as for Servcorp.
Assisting in managing the team and the floor.
Developing a marketing campaign to sell residence.
Developing marketing plans and strategies.
Conducting marketing research such as customer questionnaires.
Communicating with target audiences and managing customer relationships.
Arranging for the effective distribution of marketing materials.