Office Manager
Interbrok S.A.R.L.
Total years of experience :17 years, 6 Months
* Manage operations and productivity.
* Create and modify procedures and documents related to policies.
* Assist in claims management.
* Direct information for claimants.
* Review insurance policies.
* Manage insurance data for reports.
* Train administration and sales stuff on the system.
* Follow up with brokers and companies to ensure the issuance of the policies on time.
* Follow up with clients regarding renewal payments.
* Maintaining a good relation with the existing brokers and upgrading their contracts.
* Solving clients’ problems
* Handling clients’ claims.
* Creating new chain of business with banks
* Manage companies' sponsorships.
* Organize weekly events in the restaurants.
* Close deals with travel agencies.
* Manage communications and marketing budgets.
* Helping to develop a customer service policy for the entire organization.
* Managing a team of customer services staff.
* Handling face-to-face enquiries from customers (claims, surrenders, renewals, etc.)
* Providing help and advices to customers holding life insurance and investment plans.
* Communicating courteously with customers by telephone, email, letter and face to face.
* Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
* Meeting with other managers to discuss possible improvements to customer service.
* Being involved in staff recruitment and appraisals.
* Training staff to deliver a high standard of customer service.
* Leading or supervising a team of customer service staff.
* Provide secretarial and administrative support to the General Manager.
* Type drafts and memos, correspondence, and other documents and reports often of a highly sensitive and confidential nature.
* Schedule and prepare agenda and meeting materials and types minutes for various meetings.
* Review, determine the priority and route incoming correspondence, reports, requests and instructions; handles or refers matters as directed.
* Upload the engineers' plans online.
Mouabbad Drama Program for Marwan Najjar shown on Future TV and Al Jadeed:
* Assess and interpret script or story board to get an understanding of the location required.
* Meet the director and designer to discuss project and working to their creative vision.
* Collate ideas and undertake research using resources such as the internet, specialist location libraries, local and regional film commissions and agencies.
* Visit and photograph locations appropriate to budget in order to assess suitability.
* Make preliminary inquiries regarding access, parking and location use.
* Liaise with the director to discuss and show ideas and photographs.
* Arrange schedules for the day to ensure the continuity.
* Manage the location on the day and resolve practical or people-related problems as they arise.
* Supervise location support staff throughout the process.
* Deal with members of the public who may intrude upon a shooting location.
* Ensure the final clearing up ('the wrap') runs smoothly and thanking site owners.
* Meet clients, create new ideas for their corporate identities and organize events.
* Provide secretarial and administrative support to the General Manager.
* Type drafts and memos, correspondence, and other documents and reports often of a highly sensitive and confidential nature.
* Schedule and prepare agenda and meeting materials and types minutes for various meetings.
* Review, determine the priority and route incoming correspondence, reports, requests and instructions; handles or refers matters as directed.
* Liaise with the jury to ascertain their precise event requirements.
* Produce detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets).
* Secure and book the suitable venue.
* Coordinate venue management, girls’ practices, choreography, etc.
* Coordinate staffing requirements.
* Liaise with marketing and PR colleagues to promote the event.