nancy saade

Leasing manager reporting to the Director of leasing.

• Manages and directs the daily activities of the leasing operations department in accordance with the company policies and standards. Responsible for all leasing functions, which may include reviewing and negotiating lease transactions and agreements.
• Oversees completion of all necessary paperwork and ensures proper customer service. Responsible for the productivity and budgetary performance of the leasing operations department. Develops and implements policies and procedures to improve efficiency and profitability of the department.
• Monitors trends for competition in the marketplace. Typically reports to the head of the department.
• Manages subordinate (3) staff in the day-to-day performance of their jobs.( Leasing administrator)
• Ensures that project/department milestones/goals are met and adhering to approved budgets.
• Has full authority for personnel actions. Extensive knowledge of department processes.
• Pro-actively market the mall according to tenancy plan and maximize occupancy.
• Tenant Management / Lease Administration & Documentation
• Study, review and recommend policies and procedures that will increase, improve, and maximize tenant occupancy of the mall
• Collaborate with other Departments for the improvement of the leasing operations for the purpose of actualizing target rental income budget and planned occupancy levels; achieve tenant satisfaction within the limits and conditions
• Negotiate and budget leasing terms and conditions
• Work with tenants to develop retail standards and ensure tenants will fulfill their lease obligation
• Research and report to Management on competitive Leasing and Specialty leasing trends in the industry and within the geographical and catchment areas of the mall
• Source and seek out prospective tenants
• Generate new leasing leads and negotiate qualified deals from inception to final execution
• Develop and maintain relationships with prospective, existing and short term tenants

General Responsibilities:

• Responsible for the Retail leasing of Abu Dhabi Mall (710, 000 SQ FT GLA): Mixed - Use Property: Shopping Centre, 2 Office Towers, Rotana 5* Hotel & Serviced Apartments Tower. Changed 90 % of the F&B GLA by bringing new brands since 2013. Changed 50 % of the overall GLA with new retailers since 2013


• Responsible for the Retail leasing of Bawabat Al Sharq Mall (640, 000 SQ FT GLA open since 2012): Mixed - Use Property: 1, 450 Apartments & Villas, Shopping Mall, and International Private School. Over 95 % leased property with international and local brands

• Responsible for the Retail leasing of Fujairah Mall (350, 000 SQ FT GLA) opened December 2015: Mixed-Use Property: Millennium 5* Business Hotel & Shopping Centre. Pre- leased anchors include: 75% pre-leased property with major international retailers as well as local retailers including: Paul, Mango, Cart and shoot, Aldo, Nine West, Geant, Toy Store, Le Boulanger (7, 000 sqf Arabic Themed Restaurant serving Shisha)


• Contribute in the Retail Leasing of the first High End Luxury Mall in Abu Dhabi, The Avenue at Etihad Towers: Mixed - Use Property. 5 Towers: Jumeirah 5* Hotel, 3 Residential Towers, Office Tower & High End Retail Gallery. Current Tenants include: Cartier, Hermès, Bvlgari, Van Cleef and Arpels, Tom Ford, Chloe, etc.

• Other projects include Sheikh Zahed Grand Mosque Abu Dhabi Visitor Center, Cleveland Clinic Abu Dhabi, other real estate properties owned by H.H. Sheikh Suroor Bin Mohamed Al Nahyan


Leasing Tasks:

• Responsible of the Leasing related activities of the Company following the standard operating procedures and as per approved Leasing strategies;
• prospecting the local and international markets to initiate Leasing negotiations and transactions;
• in-charge of initiating and finalizing Leasing transactions of empty units, units under re-tenanting situation, units for which the agreement might reach the termination date without renewal and units under renewal procedures, by following established standard operating procedures under the supervision of the CCO - Retail and Leasing Manager;
• For the activities requested in projects outside the GCC area, I am assigned from time to time to be in any territory and project outside the GCC area for the requirements of any projects other than the current project that I am in charge of;
• Using all the available contacts, relations, partnerships and tools to keep an updated potential stock of brands, concepts, market intelligence and changes, and in order to make them potentially available for the current and future requirements of all projects managed by Aswaq.
• Coordinating, as per standard operating procedures, with all concerned departments and divisions of Aswaq Management & Services and of projects managed by the company during leasing and commercial negotiations, transactions, formalizations, financial and administration aspects, handing over of premises in order to ease the relation between all involved parties in the same department and division;
• Using all the documents, systems, tools, computers, files and other items deemed necessary for the execution of the duty and according to the Company policy and will keep them in good condition of preservation, order and updated;
• Attending to all necessary training, seminars, conventions and other sessions as deemed necessary for the duties. ( ReCon, RLI, Mescs studies…)
• In general, adopting all necessary behavior to maintain the best image related to the position in accordance with the standards imposed by the Aswaq management and services.
• Performing all duties that might be required by Aswaq management and services and which will benefit the Company and the Sales & Leasing Department - Retail Division in general

Leasing Supervisor.

• Provides information about the retail space in terms renting aspects to Commercial dept.
• Explore commercial needs and requirements.
• Effectively interprets all lease and community policies & regulations to Sr. Management.
• Accurately and efficiently prepares and assists with all leasing paperwork (i.e. applications, lease agreements, employment and credit checks, and lease move-in packets).
• Effectively communicates any changes in units leased status to related Departments / sections.
• Maintains an accurate and in-depth knowledge of all aspects of the real estate market, particularly in areas such as rent and pricing information, vacancies, space availability, lease expirations, square footage, etc.
• Understands and complies with state landlord-tenant local Housing laws and standards. Prepares monthly competitive survey reports and analyzes the real estate market trends and conditions.
• Monitors all current and future vacancies to proactively react to future needs. Inspects all vacant Outlets on a regular basis to ensure they are ready to show to sub-tenants.
• Conducts follow-up activity with all sub-tenants in order to establish positive relationships.
• Maintains current sub-tenants files.
• Represent the Group on all external communication - written, verbal & physical.
• Advise the Senior Management on any change of contractual terms for any lease.
• Negotiate all terms required to support the Group benefits.
• Report to the Head of Services Department all variables or changes of the Group lease agreements.
• Maintain all data - soft or hard copies - in a proper way to allow easy accessibility from authorized staff.

• Works with property management team to minimize expenditures, maximize revenues and adhere to budgeted cost parameters.
• Works with office staff and accounting department to ensure all rent is collected as due and that all revenue data is posted correctly.
• Manages preparation of all tenant correspondence, including late payment notices.
• Produces monthly tenant delinquency reports and property accruals.
• Works with property manager to complete monthly financial and property activity reports.
• Shows vacant suites as necessary and explains property rules and regulations.
• Ensures all move- in/move-out paperwork is completed correctly and has been approved by the property manager.
• Works with management team to administer renewal program and works to maximize tenant renewals.
• Works with property manager to hire, train and develop on-site employees according to company policy and procedure.
• Assists property manager with counseling and reviewing employees as necessary and as required by company policy and procedure.
• Works with property manager to develop an effective, proactive team that works together to achieve property objectives.
• Works with property manager and maintenance team to insures that suites, common areas and grounds are maintained according to property objectives.
• As required, inspects suites, common areas and property to insure adherence to property standards.
• Works with property manager to insure adherence to company safety standards, policies and procedures. Works with property manager to insure that all safety inspections are completed as required and ensures adherence to company key control policies.
• Completes, as necessary, all required paperwork for all liability, workers’ compensation and property insurance claims. Oversees tenant and vendor insurance program.
• Takes escalated service requests and works with property team to ensure adherence to customer service standards. Works with on-site staff to insure that tenant issues are dealt with in a timely manner and that proper follow-through is done.
• Assists property manager with scheduling, organizing and hosting tenant functions.

Cabin Crew FG1
• Attend a briefing on the flight and schedule
• Find out if any passengers have special requirements
• Check the aircraft to make sure it is clean and tidy
• Make sure that there are enough supplies and that emergency equipment is in place and in working order
• Greet passengers and direct them to their seats
• Make sure luggage is safely stowed away
• Demonstrate emergency equipment and procedures, making sure passengers listen to the safety demonstration.
• Help passengers, including giving first aid when necessary
• Make announcements for the pilot 

• Serve food and drinks sell duty-free goods
• Reassure passengers if there is an emergency, such as a cabin fire, and make sure that they follow safety procedures.
• Tactful but assertive, with the ability to deal with difficult situations politely but firmly
• Team work orientated
• Calm under pressure and in emergencies
• Confident, friendly and good with people
• Sensitive and reassuring towards people who are anxious or upset
• Ability to work quickly and efficiently
• Confident with money, including foreign currency