Operations Specialist
Emotrans Canada
Total years of experience :19 years, 0 Months
• Handling operations and documentation of import, export shipments by ocean, air
• Handling truck shipments between Canada and US
• Coordinating with overseas offices, various departments within office, vendors to ensure
operational activity is carried on in a systematic manner for all shipments
• Offering quotations to customers and overseas agent
• Working on IES and Trade tech.
• Billing, invoicing
• Perform other tasks and duties assigned from time to time as required
• Handled import and export shipments by ocean, air, courier
• Processed documents for imports and export including CERS, emanifest, bills of ladings and other
documents
• Coordinated with overseas agents and representative office on shipments
• Handled pricing and quotations for import and export shipments.
• Billed and invoiced customer.
• Coordinated with accounts department on payment status
• Tracked and traced shipments and update client of status until completion
• Negotiated price with truckers, ocean, air carriers and other suppliers of services
• Performed other tasks and duties assigned from time to time as required
• Generated and send weekly reports for shipments of major customers
• Worked on Cargowise
• Handled international and local shipments for Canada, US by air, road, ocean (FCL, LCL) until completion
• Coordinated with overseas agents, shipping lines, forwarders, customs brokers, CBSA and other
government offices, airlines truckers, customers, Canadian Pacific railways / Canadian National, CSX rail,
other related organizations, various departments to ensure proper implementation of related activities
• Handled consolidation, re-manifest and e-manifest to facilitate import documentation requirements and
clearance
• Arranged warehousing and trucking to and from US as required by client in coordination with related
organizations and departments
• Prepared, maintained and sent shipment reports for major clients to provide regular updates on shipments
• Prepared quotation on ocean and air import shipments for clients to secure additional business
• Worked on Imanet system to keep track of all shipments and ensure accuracy of information
• Performed other tasks and duties assigned from time to time as required
• Handled ocean exports (FCL, LCL) including documentation (B13, Bills of Lading), transportation to
ensure smooth flow of export shipment activities
• Coordinated with shipping lines, airlines, Canadian Pacific / Canadian National Rail, truckers, overseas
offices, CBSA for proper documentation, pick-up and delivery to required destinations
• Completed billing and invoicing to ensure timely payments from clients and vendor payments
• Sent pre-alerts and delay notices and other status updates to clients and overseas offices
• Conducted pricing and quotations to secure new business
• Worked on Cargowise system for opening files, filing, record keeping documentation, billing and ensuring accuracy
● Handled international import shipments for Canada road, air, ocean(fcl, lcl)
● Tracked and traced all export and import shipments
● Arranged clearance and delivery of import shipment all over Canada
● Coordinated with overseas agents, shipping lines, forwarders, customs brokers,
airlines, truckers, customers, Canadian Pacific /Canadian National rail
warehouses, other related organizations, various departments within the
organization
● Arranged warehousing and trucking to and from US as required by client in
coordination with related organizations and departments
● Prepared, maintain and sent shipment reports for major clients
● Prepared quotation on ocean and air export, import shipments for clients.
● Worked on Imanet system
● Performed other tasks and duties assigned from time to time.
• Handled ocean export and import shipments FCL and LCL from origin site to destination
• Coordinated with overseas agents, customers, transporters, various shipping lines, customs department,
other government offices, ports and customs for smooth operations of entire import / export activities
• Performed operational and technical activities in imports and exports including both export and import
documentation, clearance and delivery
• Supervised overall operational activities in exports and managed team of 4 staff to maintain optimal
efficiency and productivity
• Attended to customers queries, suggesting mode of shipments, offering quotations, updating on status of
export / import shipments in coordination with overseas agents, and other related organizations to provide
follow up resulting in satisfied customers
• Guided and trained junior staff in operational activities including transportation documentation, customer
coordination to ensure that all required procedures were followed accordingly
• Handled land transportation from all over UAE to Saudi Arabia and ensured timely pickup and delivery
• Analyzed freight bills, truckers’ invoices, and other charges related to exports and imports and other
commercial documents to facilitate timely payments to vendors and secure prompt customer payments
• Worked on Afsys system for keeping record, billing and documentation ensuring accurate information
• Handled export shipments-air and ocean (FCL/LCL) to ensure timely delivery of goods at destination
• Invited and analyzed tenders and selected forwarders for various shipments to secure reasonable price
and proper service
• Prepared documents, maintaining statistics, records, and others documents related to shipping and
logistics activities
• Coordinated with other departments and bodies, ports and customs, shipping lines forwarders, UN country
offices related to logistics and shipping activities
• Supervised and managed a team of 3 staff in logistics division to ensure all UN policies and procedures
were followed while handling shipments
• Attended to shipment requirements of various UN country offices, advised on mode of shipment,
answered queries, offered quotations, and provided updates regarding status of shipment
• Worked on Etas system for record keeping and billing documentation
Post Graduate Diploma in Business Management with specialisation in international marketing- (First class first -Gold Medalist)
• Post Graduate diploma in foreign trade manament
• Advanced diploma in software technology and systems management
• Masters degree in International Relations