Senior Reservations Executive
Sheraton Dubai Creek Hotel and Towers
Total years of experience :12 years, 7 Months
• Utilize effective up selling techniques.
• Assist guests with issues and complaints with empathy and focus on guest satisfaction.
• Knowledge in group reservations, blocking the rooms and confirming.
• Ensures all requests for accounts to company have written authorization and are approved by the Credit Manager.
• Promotes and maintain good public relations to maximize on occupancy and average room rate.
• Ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their expectations.
• Creates 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding expectations.
• Taking reservations directly over the telephone while inputting / cancelling them in the system to the required standard.
• Responding to all emails in a timely manner.
• Checks all reservations for the next day’s arrivals to ensure all details are correct and that all special requests are being fulfilled.
• Promotes and maintain good public relations to maximize on occupancy and average room rate.
• Up to date with all rates, packages and promotions being offered by the hotel.
• To manage No Show billing on a daily basis to ensure accuracy.
Kenya Certificate of secondary School