Store General Manager
Carrefour - Saudi Arabia
Total years of experience :27 years, 8 Months
Hypermarket management of 8000 m2
Team management of 200 persons
Several Hundreds Million of dollars turnovers developped to reach target and objectves
Several Hundreds Millions of dollars profitability developed, threw control of costs OPEX/CAPEX, staff, etc...
Management store KPI
Analysis of results and action plan
Réalisation of several human projects
Responsibility of Fresh and Fmcg department
Management of 100 persons
Development of the turnover
Development of the profitability
Control of orders and stock
Control of hygen rules
control of respect of concept and rules
report to GM
In charge during leaving of GM
1. Maintain customer services and facilities
Main Activities
Greet customers and provide assistance
Maintain cleanliness and order in the store
2. Maintain stock, supplies and inventories
Main Activities
Take inventory
Order groceries and supplies
Check received stock against invoices
Mark prices on stock
Restock shelves
3. Maintain accounts
Main Activities
Record prices in the log book
Receive cash and provide correct change
Operate the cash register
Balance cash receipts
Make deposits
Record visa and debit accounts
Maintain a manual general ledger
Print and record receiptsStore Manager
Reconcile bank statements
Keep track of customer credit
Collect receivables
Establishing a chain of franchise stores (La Grande Récré, “z”, Célio, Mango and BUT”
• Definition of recruitment profiles
• staff training
• Change orders implantation
• Implementation of pricing policy
• study of merchandising plan
• Recruiting
• Establishment of an advertising policy
• preparation of project budget2003-2009
• Managing a store 1000m² with 15 persons
• Achievement of sales objectives four times in a row in a bad tendency of group(turnover of several million €)
• Classified several time in the first 5 of the group in the quality challenges (mystery client, satisfaction surveys)
• Opening of 5 new stores (organization and implementation merchandising)
• Training of more than 20 store managers and assistants
• assistance of store manager in the management of the shop
• Care of logistics deliveries.
• Training of the employee for the merchandising
• Re implantation merchandising
• Monitoring and animation turnover
• develloppement of turnover by 30% (third store in the grup)
• Boost the team for the turnover and setting shelves
• Managing of the cash desks
• handling customer complaints
Sales Man (in alterning with study)
• Plans of heads of gondolas
• Command of promotional products
• Command cadency
• Shelves duty
• study of trade rules • practicum training • Skills Development
• Rules of sales • Consumer study • Practicum training