NAP FRANCO

Coordinate all vehicle deliveries for each day. Ensure that
vehicles are sent to the workshop for cleaning and servicing;
ensure accessories are fitted as per specifications from the
customers and that the vehicle is prepared for delivery with
zero errors and omissions.
• Ensure timely and complete documentation pertaining to
the registration of vehicles which include insurance, number
plates, VCC documents, Invoicing, Sales Letters and Gate
Passes, etc., to ensure a smooth sales process.
• Coordinate with Drivers to ensure that all Demo cars are
cleaned, fuelled, and thoroughly checked and kept ready
for test drives for the day.
• Conduct physical and System Inventory Checks on a daily
basis to inform Branch Sales Managers and Sales Executives
of available stocks.
• Oversee display of Vehicles in the location to ensure these
are displayed as per required standards.
• Managing the drivers and logistics.
• Attendance keeping of Branch staff.
• Manage client inquiries and resolve issues in an effective
and timely manner

Invoicing & Delivery Management Perform financial
transactions and process invoices in a timely manner. 
Ensure all relevant AFM document processes are strictly
adhered to ensure all bank payments are met  Ensure
Revenue/Provision in place and Assignee clause is without
error  Substantiates financial transactions by auditing
documents.  Perform record keeping of all financial
operations.  Manage Intra & Internal Sales including
Government Sales.  Authorization of all in house AFM sales
& credit customers.  Daily invoice summary for credit
invoices & sales return cases, monitor all outstanding debts
& report.  Support & Guiding of Matrix managers, Sales
team and Sales Admin.
• Petty Cash Management  Verify all cash & cheque
transactions from the previous day and encode into SAP. 
Strict adherence of AFM company policy regarding
customer refunds, maintain log for tracking purposes. 
Monitoring Petty clash float for ensuring adequate balance
and reviewing pending re-imbursements/claims for
submission.  Perform Surprise Cash Count as per SOP.
• Cash Management- Received Cash/Cheques/Credit card
payment from customer and posted to the SAP system.
Reconcile all daily cash transaction with Invoices & prepare
deposit bank slips, arrange depositing the same in the bank
and post bank receipts.
• Financial Reporting, Cost & Internal Controls  Finance
related processes are conducted in compliance with AFM
policies & procedures (SOPs).  Supporting in monitoring
Opex & Capex.  Monitor & maintain AFM administration
document process is adhered at all times.  Monitor
clearance of Open POs follow up with COT & Showroom
Admin Team every month  To carry out Ad Hoc
tasks/reports as required by the FBP/ FM / Branch
Management
• Accounts Receivables Management (AR Management) 
Reviewing and ensuring of timely submission of Second sets.
 Daily / Weekly / Monthly monitoring of branch AR report
(all credit facilities provided) and follow-up with concerned
channels to ensure timely collection of all outstanding /
overdue invoices  Maintain list for all credit facilities
provided to branch credit customers including credit limit /
credit period / main contact details / credit facility
documents if possible  Reconcile credit customer
accounts.

Quickly learned new skills and applied them to daily tasks,
improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Deals with client’s car problem through phone calls or walk-in
• Handle bookings when the person for the appointment section
is not around and assist in preparing t-cards for Service Advisors
• In-charge of allotting clients to certain Service Advisors with or
without appointment
• Forward calls, answer queries and responsible in checking the
status of cars through SAP system
• Check warranty job cards and update master’s list of
yesterday’s appointment sheet to be submitted to the
Reception Supervisor
• Call and remind clients for the Re-registration of their cars
• Serves as a Secretary of the Service Manager as well as the
Reception Manager

Conducted training and mentored team members to promote
productivity, accuracy and commitment to friendly service.
• Coached employees through day-to-day work and complex
problems.
• Actively supported service associates by quickly responding to
questions via phone and email and finding appropriate
solutions to customer issues.
• Led process improvement and problem-solving efforts to
create standard procedures and escalation policy for
customer support team.
• Resolved account issues to build rapport and relationships with
clients.
• Established and updated work schedules to account for
changing staff levels and expected workloads.
• Assessed and authenticated customer exchanges, voids and
returns.
• Kept abreast of new company products and services to
effectively answer questions and resolve complaints.
• Researched and corrected regular, advanced and longstanding customer concerns to promote company loyalty.
• Maintained current and compliant financial records,
monitoring and addressing variances through detailed
analyses.
• Standardized office structures and processes to promote
collaboration and increased performance.
• Executed on-time and under-budget project management on
complex issues while updating customers on technician
availability