Naphat Honboonherm

Client Operations Executive à Hotelbeds

• Émirats Arabes Unis
• juin 2021 à février 2022

Responsible for investigation of post-travel complaints from the contact center and keeping them fully updated within deadlines Responsible for supporting clients/customers for on the road issues from various channels Establishing the facts quickly and communicating effectively through written communication and verbal Negotiating for appropriate compensation/refunds/solutions Proactively identify business risks and act promptly to minimize their impact by highlighting issues which are raised by complaints with relevant departments. Analysis of complaints and relocations statistics and reporting to team leader Travelling on business when and where required (including hotel inspection tours, attends and actively participates in team meetings and outside event. Be flexible and provide support to all members of the Global Support team as and when required. Participate in ad hoc projects as required by the business and general office admin duties. Monitor and develop own performances on regular basis, including pending case following up. Participate the meeting to review business, operations and performances with team leader. FREELANCE EXPERIENCE