Syed Naqi Hussain

Responsible for the end-to-end implementation of assigned Focus ERP projects in the UAE, while providing global delivery and technical support for Focus MRP-2 manufacturing systems.

Our team, there should not be any boundaries to stick to and our team's main motto is Client Satisfaction and Proper communication.

Customer Support and Issue Resolution:

Providing advanced technical support for ERP system Focus-9 and Focus-X.
Diagnosing and resolving complex issues related to ERP functionality, performance, and integration.
Handling escalated support tickets and ensuring timely resolution.

Career Break (Apr 2021 - July 2023)

During the global pandemic, I faced unforeseen challenges that led to the loss of my job while I was in Kuwait. This experience prompted me to return to India to be closer to my family and loved ones. The career break also provided me with an opportunity to reflect on my career path and explore new avenues for personal and professional growth.

During this time, I made a deliberate decision to invest in my future by enrolling in comprehensive online courses on the MERN stack. With a strong background in ERP implementation and technical support, I aimed to transition my career towards web development. These courses have provided me with valuable knowledge and hands-on experience in modern web technologies, including HTML, CSS, JavaScript, ReactJS, NodeJS, ExpressJS, and MongoDB.

Additionally, this period allowed me to address personal priorities and focus on self-improvement. As a result, I have gained a clearer understanding of my career aspirations and a renewed enthusiasm for rejoining the IT industry.

Sincerely,
Syed Naqi Hussain

Focus ERP admin, IT admin, Inhouse technical & network support engineer

**Projects Completed:**
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1. Aquacool.com.kw corporate website.
2. Fleet Management Systems
3. Delivery automation system & integration with existing ERP Focus
4. Multi-Layer Backups solution
5. Implementation of the telemetry system on the vending machine & linking with payment gateways
6. IP Cameras & NVR system
7. Database segregation (8 years of data)
8. Implementation of the production module

**Windows Servers:**
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- Focus ERP application & SQL Server
- IP telephony & IPO CC Avaya server
- Voicemail Avaya Server
- AD- DC & Endpoint security Server
- NAS storage server
- SMB Samba file server

**General:**
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- Focus ERP complete support and reports designing
- Cpanel level support of 2 corporate domains
- WordPress CMS
- Avaya IPO cc support
- Network designing and implementation
- Desktop level support
- KES 10
- Biometric BF system support and reporting
- SQL database entry-level support
- General hardware & software level support
- Social media support
- IT inventory procurement and follow up with vendors
- Yearly CAPEX & OPEX
- ITC business analyst recommending new projects as per the analysis
- RM mobile app support to end users
- Data security & disaster recovery

at Focus Softnet Location: Kuwait City, Kuwait
Company Industry: Computer/Software
Job Role: ERP Implementation Consulting
ERP software implementation:- Focus5, Focus6, FocusRt, Focus-i for the following modules - Accounting, Finance, Inventory, Fixed Assets, Order management, HR and Payroll, procurement, real estate, trading, etc.

Company Industry: Information Technology
Job Role: Information Technology
ERP Software implementation:- Focus5, Focus6, FocusRt, Focus-i for the following modules - Accounting, Finance, Inventory, Fixed Assets, Order management, HR and Payroll, procurement, real estate, trading etc.