Narcissus Fernandes

Business Operations Specialist at Swadesh Digital Private Limited

• United States - South San Francisco
• My current job since September 2022

Highly motivated and results-oriented professional with 2 years of experience across
administration, business development, and compliance in US based Fintech Swadesh (YC S19) .
Proven ability to:
 Streamline processes and boost efficiency: Reduced customer service resolution time by
50% through SOP implementation. Identified and implemented critical software solutions
to enhance organizational effectiveness.
 Drive customer acquisition and growth: Developed a customer onboarding program that
increased activation by 25%. Generated 8, 000 qualified leads per month and re-engaged
dormant leads to contribute to a 40% sales pipeline growth.
 Manage risk and ensure compliance: Monitored transactions for suspicious activity,
conducted KYC due diligence, and implemented risk/fraud prevention SOPs, safeguarding
the organization's reputation and assets.
 Provide exceptional support: Provided comprehensive administrative support across
departments, managed customer interactions effectively, and acted as a dedicated point of
contact for key stakeholders.