Enterprise Architect
Infosecplus FZC
Total years of experience :34 years, 7 Months
• Consultancy for Clients helping them create future vision architecture to expedite delivery of new products and services eventually helping them to achieve cost and risk reduction objectives.
• Outline current and future vision enterprise architecture, including traceability from business and IT strategies to suggested technologies.
• Coordinate with architects and business experts across IS to translate key strategic objectives into actionable and governable roadmaps and designs.
• Analyze business and technology challenges, assess costs, and suggest solutions.
• Design and execute proofs-of-concept for critical enterprise capabilities, including building business case with costs, benefits, and efficiency measures.
Solution Architect - Serco
• Design IT Solution for Business ICT and Rail systems based on Togaf methodology
• Creations of Business models, and designing artifacts
• Solution design based on RFP requirements and Stakeholder requirements
• Collaborated with key stakeholders and internal teams to define enterprise architecture principles, standards and guidelines, and blueprints
• Implement ERP (SAP - HANA) - PMO
• Objective to reduce CAPEX and move IT Services to an OPEX model
• Developed reference architectures based on adaptability, scalability, availability, and reusability capabilities to ensure that services. All IT operational activities are either outsourced and move all critical / essential IT services on the cloud. This strategy was based as Binhendi is trading / retail oriented company & it does not makes business sense to invest in operational IT activities
• Translated business requirements. into systems qualities and repeatable design strategies and patterns, such as.
• Assured enterprise application integration by selecting tools, specifying shared data and code resources, defining interfaces and data-flows, and monitoring progress.
• Performed design reviews across company and collected enterprise architecture performance metrics to assure continuous improvement.
• Conducted evolution planning for systems and technologies and maintained application life cycle inventory.
• Ensured development and incorporation of business architecture with other layers.
CORE COMPETENCIES/STRENGTH AREAS
Managerial
Internal Consulting & Solution Delivery
Inter-Divisional Coordination
IT Governance
Enterprise IT Operations
Budging / Resource Management
Business Process Management
Outsourcing / Vendor Management
Team Management
Functional
Project Management
Infrastructure Management
Change Control Management
ITIL & COBIT
TOGAF
Stakeholder Management
Cloud Computing / Virtualization
Oracle Retek & POS 360 Implementation
Key Result Areas:
Shouldered responsibility as IT Support Manager; successfully recommended & implemented innovative solutions & strategies to support competitive growth for the group trading in Luxury Retail & Automotive
Played a key role in driving a major standardization and consolidation of technologies, teams, architecture & processes in 2008; efficiently eliminated redundancy and reduced operating costs
Successfully developed and presented business cases on investments, frameworks, governance models & product sets to deliver true end-to-end business and IT transformation services; acted as Key Member of Senior Management Team
Championed in designing a 3-year strategy and roadmap for reducing overall operational costs of resources,
Entrusted with responsibility of providing expertise and guidance on Enterprise Architecture, and COBIT and ITIL industry best practices
Physical Security Design & Implementation (CCTV) for over 200 Sites with de-centralized storage & central monitoring
Instrumental in introducing terminal services to reduce management of IT Infrastructure saving the business by using old IT hardware:
Increased the life cycle of PC hardware from 3 to 5 years
Saved in tune of 1.5 Millions, annually
Efficiently & effectively:
Negotiation of OLA (Operating Level Agreements) with relevant stake holders in IT and external vendors for Service Delivery
Proposed as well as oversaw the consolidation of server & storage infrastructure and migration into a shared service model
Implemented loyalty program (Amber)by integrating it in Oracle POS across the group
Managed the roll-out of Oracle POS 360 across the group for 150 Stores & 2 Department Stores by using in-house resources; saved cost to tune of AED 1 Million
Negotiated Deal WITH HP for PC / Laptop for rolling out Windows 7 across the group saving the business from the budgeted 7 to 4 Million
Gave advisory services to customers & users about service & service delivery, including maintenance agreements and SLA’s by using ITIL processes (Service Operations & Agreements)
Strengthened relationships and interacted with internal IT Department Staff (Service Account Managers, Analysts, Service Implementation Managers, FSC Service Coordinators, etc.)
Significant contributions towards:
o VDI implementation across group - Mixture of Terminal Services & Desktop Virtualization
o Migration of Lotus Notes to Exchange in 2000; currently migrated 4000 mailboxes to Cloud (Office 365) and
o IBM Storage SAN migration to next level XIV
o Migration from MS - Proxy to cloud based proxy (Zscaler)
o Rolling out Windows 7 across the group for 4000 users
Design & Implement total Service Operations process, including creating SLA’s / OLA’s with related KPI’s
Aligning IT Service Delivery to Business requirements
Regular Business communication to keep them updated on progress of Issues reported
Managing Total Service Desk Operations
Played a key role in resolving escalations due to resource problems (disciplinary & soft-skills) in collaboration with the FSC Service Coordinator
Promoted implementation of Time-and-Material (T&M) activities
1995-1997
Mentor Systems Dubai (U.A.E.)
Senior Customer Support Engineer
● Managing a group of 4 Engineers
● Handling all Major Corporate Accounts
● Implementation & Consultation of Network Environment for All Corporate Accounts
● Implementation of Leased Circuit for Orient Express Lines between Dubai & Bombay for Novell Server's & Lotus CC:Mail
1989-1995
MicroBase Computers Bombay (India)
Senior Customer Support Engineer
● Started as Jr. Customer Support Engineer & was promoted to Sr. Customer Support Engineer by the time I left the Company
● Managing a group of 3 Engineers
● In House Engineer for M/s Thomas Cook India ltd. (Handling the corporate network, Integrating Novell & Unix connectivity)
● Group Member for deployment of Informix based Application across Various Locations of Thomas Cook India Ltd., in & around Bombay
B.E (Electronics) from Bombay University in the Year 1990 - 91 Technical Trainings C.N.E. from Novell Bombay, India M.C.P from Microsoft Dubai (U.A.E.) Oracle 7.2 & 7.3 with Forms 4.5 & Developer 2000 Bombay, India Training from Microsoft on Windows Security Dubai Cisco Training on Cisco Security Track (CSPFA, CSVPN) Dubai Cisco Advanced Catalyst Training (6500 Series) Dubai Management Trainings ITEL Training for Management Dubai ITIL V3 Foundation Dubai ITIL V3 SOA Dubai Togaf 9.1 (Enterprise Architecture) ISO 27000 15+ years of extensive Project Management experience in ITSM, Data Centre Operation and Data Centre migration projects. Hands on experience in various stages of IT Infrastructure Management Lifecycle including IT Service Design, Service Operations, Service Transition and Continuous Service Improvement. Experience in planning and management of IT infrastructure systems projects; syndicate project plans and review status with IT staff and other business units. Good problem solving, analytical and communication skills. Adept at successfully directing and managing, multi-million dollar/multi year projects, supervising the complete project life cycle spanning across geographies. Experience in managing a large team at multiple levels based across the globe. Experience spans across multiple areas of Project Management including resource management, planning, budgeting, client relationship management and end to end service delivery. Extensive hands on in managing the transition and outsourcing of a large team from an onsite to an offshore location. Experience in developing and managing a knowledge management portal, project documentation and reporting. Responsible for quality compliance of the project and key participant in ISO & ITIL audits. ● Strength in evaluating, recommending, defining and advocating enterprise business architecture models, standards and platforms to enable end-to-end business and IT transformations across complex environments. ● Deep ability to understand business requirements, articulate a vision, evaluate risks and define roadmaps to strengthen IT capabilities, processes, and infrastructure / system investments. ● Partners to align technology investments with strategic goals to deliver true business automation value. Plan and oversee the delivery of architectural design, integration, and standardization projects with strong ROI. ● Expert presenter, advisor and communicator recognized for ability to forge solid relationships with teams, leadership, clients and partners.
