Naseem Fawareh

• Support data and attendance management for CfW workers
• Assist with the documentation and filing of project forms and
records

• Undertake case management activities in an assigned area or areas, such as file
integrity, program access, prescreening, field team, adjudications support,
scheduling or pre-departure services, and, as required, guide and monitor teams of
Project Clerks and Project Assistants in organizing and completing case
management activities in an assigned area.
• Efficiently and effectively manage refugee case files and medical records, including,
if assigned, verifying the creation of new case files, the timely and accurate
distribution of case files, that all returned files are promptly filed, that the file
tracking system is used to keep comprehensive track of files, and that files are
scanned and transformed into travel packets as needed.
• Undertake refugee data collection and casework interviews for the purposes of
recording case histories and biographical information, including, if assigned,
correctly entering data into the START database, verifying information previously
entered, such as biographic and family information, and, as needed, scanning,
photocopying, attaching and filing documents, translating documents, and
photographing applicants in accordance with established Standard Operating
Procedures (SOPs).
• In coordination with supervisors, organize and schedule refugee appointments,
including, if assigned, running ad hoc reports, creating schedules in START or
another database, entering schedule data, updating schedules, overseeing the
issuance of notifications and confirmation of appointments, arranging
interpretation services and assisting with circuit ride logistics.
• In relation to the adjudication of refugee case files, as assigned, assist supervisors
in supporting USCIS officers, conduct briefings for refugee applicants, ensuring
accurate information is shared regarding timelines, expectations, fraud,
malfeasance and case processing, and, as needed, provide interpretation during
interviews, perform data entry, provide logistical support and notify refugees of
results.
• Verify START is updated as needed with refugee application data, biographical and
other sensitive information such as interview dates, US Citizenship and Immigration
Services (USCIS) interview and fingerprint results, medical data and resettlement
location preferences, and, if assigned, guide the activation of processes such as
program access verification, security checks or assurances as required.
• Utilizing reports, conduct regular quality assurance checks of case files and data in
START to ensure the accuracy of all case information and the RSC’s compliance with
all USRAP and RSC SOPs in relation to case files.
• In coordination with supervisors, liaise as needed with other teams and units in RSC
LA and other RSCs. Provide regular reports on the work being accomplished within
the team to supervisors and team members.
• Train other Case Management team members as needed to efficiently and
effectively manage refugee case files, conduct full refugee interviews, organize and
schedule refugee appointments, update START, conduct quality assurance of files
and case data and support the USCIS adjudication.

• Managed refugee case files and medical records, ensuring
accuracy, integrity, and compliance with USRAP and SOP
standards.

Main responsibilities:
- Conduct field-based case management activities for Syrian refugees and vulnerable Jordanians in VOCs areas;
- Input accurate and complete data for all identified cases;
- Assist the PSS team with implementation of the PSS activities;
- Support and facilitate the implementation of the awareness sessions, workshops and PSS activities;
- Identify the beneficiaries targeted in the awareness sessions, workshops and PSS activity based on the vulnerability criteria defined;
- Conduct data collection activities as needed while ensuring adequate storing and filing system for the data.
- Work closely with other Case Workers, Community Mobilizers, Case Manager, Protection Officer, PSS team and other staff as needed;
- Inform the Case Manager with any protection concerns, referrals, challenges, difficulties and concerns in the implementation of activities or issues in the social context;
Other Duties:
- Submit progress and/or activities reports on a daily basis to the Case Manager;
- Participate effectively in meetings with the project staff;
- Maintain regular and clear communication pathways with the project staff in Mafraq;
- Updating the project staff on any risks, challenges in the field and to provide inputs based on her/his observation;
- Work closely with the partner, local staff, and project staff to ensure proper coordination is being implemented;
- In coordination with Case Manager, prepare weekly and monthly plans for the activities to ensure the proper coordination among the team;
- Assisting in the procurement planning for the activities and ensuring to request any material needed for the activities ahead of time;
- Comply with VDT policies and practices with respect to code of conduct, confidentiality, child protection safeguard, and other relevant policies and procedures.

• Conducted comprehensive client intake and needs assessments
to identify risks, strengths, and service priorities.
• Developed and implemented individualized care plans to promote
client stability and self-reliance.
• Coordinated referrals and linked clients to essential services
including housing, healthcare, legal aid, and social support.
• Provided client advocacy and crisis intervention, ensuring
protection, access to rights, and continuity of care.
• Maintained accurate case documentation, reports, and databases
in compliance with donor and data protection standards.
• Built partnerships with community organizations and monitored
client progress to evaluate outcomes and adjust interventions.

Community Mobilizer

• Built partnerships with NGOs and local stakeholders to support
joint initiatives, including cash-for-work programs.
• Supervised outreach and social support volunteers, providing
guidance and performance follow-up.
• Conducted community surveys and FGDs using ODK, ensuring
accurate data collection and reporting.
• Prepared, edited, and finalized community meeting minutes and
technical reports, ensuring high-quality documentation.
• Followed up on community-identified issues and referred cases
through established service pathways.
• Supported community mobilization through monitoring and
evaluation of field activities to improve program impact.