IT-MANAGER
RASPORT Trading Co.Exclusive Licensee and distributor for Adidas, Timberland, Levi’s and REDTAGS
Total years of experience :29 years, 9 Months
A track record in the specification, selection, implementation and development of complex information systems, ideally in a multinational information technology environment;
Ability to develop and evaluate business cases associated with information systems procurement to ensure return of investment and to formulate and manage project and expenditure budgets against a plan;
capacity to bridge the gap between the complexities of technology and the practical needs of the business;
Experience of planning, organizing, resourcing and managing complex technical projects, overseeing multiple projects concurrently;
Ability to coach, direct and develop Information Technology professionals in a multicultural context;
Strong communication and influencing skills, presenting highly technical issues verbally and in writing to both technical and non-technical personnel at all levels in the organization; and personal style which contributes to the firm operating culture and is flexible, creative, passionate, willing, quality and outcome-focused, result driven highly competent and ethical, share company values, mission and vision, expert in delivering IT service and industry requirements knowledge, customer service focused, tactical management. Advanced problem-solving abilities, ability to lead and motivate teams.
Retail applications administration, about 7 years’ experience in implementing, technical support and administrating for Retail Pro 8 and 9 for a chain of 70 stores,
About 10 years’ experience in implementing, technical support and administrating of Microsoft Dynamics Axapta 2009, 2012 and Dynamics 365 .
Supervise all daily and weekly IT procedures, report directly to IT Manager.
Design; Implement Preventive Maintenance for all IT hardware & Software.
Responsibility for all IT related issues.
Will be in charge of IT Dept. when IT Manager absent or out of the country
Checking daily backups, all system interfaces, Server hardware and logs.
Supervision of IT supervisors and clerks.
Assign IT Staff daily jobs and check lists, train them on all needed theoretical and practical procedures, trouble shooting and support with in corporate standards.
Claim suppliers for any Software/ Hardware conflicts.
Follow up all claims that are being forwarded to IT Dept., apply the theory of trouble tickets.
Documenting, archiving all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.
Develop and adapt any ideas that bring IT services to higher level.
Recovers any gaps that might face IT Dept.
Assist existing/new properties when it is required, with approval of IT Manager
September 1998 - September 1999
Execute the desktop preventive and maintenance plans - Install and configures computer operating systems - monitor and maintain computer systems and networks - Troubleshoot system and network problems and diagnosing and solving hardware/software faults
Hardware & Software troubleshooting of about 100 PCs for two laboratories
Database administrator
January 1997 - September 1998
Information Technology Specialist
Execute the desktop preventive and maintenance plans - Install and configures computer operating systems - monitor and maintain computer systems and networks - Troubleshoot system and network problems and diagnosing and solving hardware/software faults
Troubleshooting all related Hardware & Software for about 60 Pcs.
System administrator for Windows NT4 & Novell 3.11, WINDOWS 2000 Server.
Software Development Team Member
Electronic Data Processing administrator. Establish and impalement communication settings to save data exchange between head office and Branches
database administrator, supervising all reports creation
System Administrator.
Execute the desktop preventive and maintenance plans - Install and configures computer operating systems - monitor and maintain computer systems and networks - Troubleshoot system and network problems and diagnosing and solving hardware/software faults
Hardware & Software Troubleshooting of about 30 PCs.
Frame work and Scope management Time management, Cost management, Risk management, HR management, integration management, Quality management and Procurements management, Communication and problem solving Skills, Professional Responsibility
General management skills, Frame work and Scope management Time management, Cost management, Risk management, HR management, integration management, Quality management and Procurements management, Communication and problem solving Skills, Professional Responsibility
Professional and Social Responsibility skills
The European Computer Driving Licence (ECDL), also known as International Computer Driving Licence (ICDL), is a computer literacy certification programme provided by ECDL Foundation, a not-for-profit organisation. ECDL / ICDL certification is a globally recognised information and communication technology (ICT) and digital literacy qualification.[1] According to ECDL Foundation, the ECDL / ICDL certification is recognized and supported by national governments, computer societies (such as the BCS and ICS), international organizations and private corporations. In 1995, the ECDL certification programme was developed through a task force of the Council of European Professional Informatics Societies (CEPIS) and was recommended by the European Commission High Level Group, ESDIS, to be a Europe-wide certification scheme.[2]
Installation, configuration and upgrading of Database server software and related products. Evaluate Database features and Database related products. Establish and maintain sound backup and recovery policies and procedures. Take care of the Database design and implementation. Implement and maintain database security (create and maintain users and roles, assign privileges). Database tuning and performance monitoring. Application tuning and performance monitoring. Setup and maintain documentation and standards. Plan growth and changes (capacity planning). Work as part of a team and provide 24x7 support when required. Do general technical troubleshooting and give cons. Database recovery.
Reports Builder
Installation, configuration and upgrading of Database server software and related products. Evaluate Database features and Database related products. Establish and maintain sound backup and recovery policies and procedures. Take care of the Database design and implementation. Implement and maintain database security (create and maintain users and roles, assign privileges). Database tuning and performance monitoring. Application tuning and performance monitoring. Setup and maintain documentation and standards. Plan growth and changes (capacity planning). Work as part of a team and provide 24x7 support when required. Do general technical troubleshooting and give cons. Database recovery.
Oracle 9i Database Administration: Fundamentals
Forms Builder
9i:SQL & Oracle 9i:PL/SQL
IBM, COMP TIA A+ Software Course
IBM, COMP TIA A+
Bachelor's degree in Ancient Egyptian Archaeology
Introduction to computer operating system