Head Of Supply Chain
Georg Fischer Piping systems (Switzerland)
Total years of experience :14 years, 0 Months
• Reporting directly to the Head of the Middle East, managing a team across the supply chain and internal sales and customer service, focused on leading the execution of the business process to translate the annual sales plan into a sales budget used to drive supply chain activity.
• Implementing a continuous improvement approach to customer service and forecasting.
• Leading the demand management agenda, acting as the key interface between commercial and supply to identify and evaluate the impact of potential availability issues/commercial changes including gap assessment, risk, and opportunity.
• Driving continuous capability building in the demand planning team for planning improvement.
• Develop high-performing order management teams including measurement of performance against organizational objectives for quality, responsiveness, customer service, and compliance.
• Portraying a deep understanding of the supply and demand drivers and ensuring that the models are calibrated as needed.
• Recalibrating forecast models periodically by analyzing predictions vs. actual sales patterns and making appropriate model revisions.
• Maintaining close business relationships with major clients, contractors, distributors, and suppliers to ensure high levels of customer service and satisfaction.
• Preparing all price lists for the sales team and liaising with the factories to be able to share with distributors.
• Closely collaborating with cross-functional teams such as sales and marketing to achieve key objectives, improve service levels, and align the demand plan for each demand division within GFME.
• Continuously driving sales forecast accuracy performance improvement.
• Working closely with internal teams for all demand-influencing projects and parameters and incorporating them into the demand plan.
• Driving and conducting brand-level S&OP meetings to ensure issues/potential risks around DSI (demand, supply, and Inventory) are addressed properly and timely.
• Responsible for negotiating contracts and monitoring the cost related to re-work and re-pack activities.
• Verifying that all supply chain activities comply with corporate objectives and developing improvement plans.
• Maintaining appropriate inventory management of the entire order cycle.
• Monitoring and constantly optimizing suppliers' delivery schedules and product availability.
• Propelling cost-saving initiatives of the logistics operations and building the overall supply chain agility.
• Embedding process improvements across the wider demand planning team.
• Initiating each project in progress and partner management with stakeholders and acting as a liaison between commercial, supply chain, logistics, and manufacturing.
• Planning, procuring, and analyzing inventory levels for distributors in the Middle East region.
• Monitoring project offers, quotations, production orders, feasibility, and profitability.
• Handling supply chain and logistics claims.
• Leading negotiations with suppliers to secure favorable terms, pricing, and contract agreements.
• Ensuring effective and efficient invoicing, collection procedures, and financial records.
• Checking all shipments, credit limits, and logistics claims, and coordinating all projects and production orders.
• Closely collaborating with finance regarding account receivable risks, financial provisions, customer services, and claims.
• Constantly liaising with multiple sister companies and factories to improve supply chain performance.
• Maintain customer satisfaction by providing problem-solving resources through day-to-day coordination and management.
• Managing the flow of goods from factories to distributors and end consumers.
• Ensuring compliance with regulatory requirements and promoting ethical and sustainable practices within the supply chain.
• Led the application of best practices, processes, and concepts to ensure a high level of accuracy in the forecasting process and developed methodologies to track variances in the forecast and make improvements to the process.
• Collaborating with the senior leadership team to establish then lead functions through the standard execution of the S&OP process.
• Driving operations, sales, and marketing strategies.
• Managing production, procurement, and planning of the daily operational routines.
• Planning, directing, and coordinating all production, purchasing, delivery, and installation activities.
• Reviewing and evaluating cost-effectiveness, consistency, quality, and sales performance to company standards and goals.
• Ensuring effective and efficient customer service by employing processes to deliver accurate and complete orders of quality timely products.
• Driving and conducting regular demand consensus processes and generating single agreed demand forecasts to use for downstream planning and performance measurement.
• Responsible for process implementation, control, and continuous improvement of the overall S&OP process.
• Supporting the delivery of the market strategy through the delivery of broader initiatives and projects.
• Driving cost reduction projects from planning to reduce obsolescence, re-distribution, and market recall.
• Managing, recruiting, coaching, and developing a team (consisting of more than 10 direct reports) and sharing best practices in order to elevate the Demand Planning Accuracy for the entire team.
• Establishing and implementing departmental policies, goals, objectives, and procedures after conferring with board members, organization officials, and employees.
• Contributing towards the achievement of the company’s strategic and operational targets and overall business aims.
• Working with the team and the management to achieve and improve set KPIs.
• Communicating with all the relevant individuals and supply chain departments and coordinating all inputs to ensure production output and timely delivery targets are achieved.
• Ensuring proper material flow end to end from material arrival through to customer delivery.
• Ensuring all manufacturing, inventory systems, and processes run efficiently.
• Promoting, implementing, and maintaining awareness and compliance with QHS & ISO 9001:2008.
• Ensuring jobs are manufactured correctly, cost-effectively, and timely in accordance with customer specifications and quality requirements.
• Setting weekly and monthly targets, managing supervisors, organizing, staff, and ensuring targets are met.
• Liaising with maintenance & quality teams to ensure that the finished goods meet the set standards.
• Preparing orders, setting quality standards, and estimating timescales and costs.
• Ensuring the shop floor has the necessary manpower, competence, skill, knowledge, and tooling required to achieve set production targets.
• Applying process re-engineering techniques for all manual operations and approving production & product design
• Modifying all quality checklists and reports and setting all quality control stages.
• Implementing and providing all training, tools, and techniques.
• Checking legal compliance and production specifications.
• Managing operational health and safety, and process improvement.
• Approving and exerting validity for all NCRs and RMA’s, and preparing clear explanatory documents.
• Preparing health and safety strategies and developing internal policy.
• Ensuring the safe installation of equipment and guaranteeing the safest production best practices.
Notable Achievements:
• Successfully implemented lean management (Kaizen), pull system, just-in-time (JIT), ISO 9001:2008, and total quality management (TQM) through the full operational cycle.
• Ensured a minimum percentage of 95% stock availability rate to all International and local suppliers and achieved optimum inventory levels and days of supply (DOS) and decreased the logistics cost by 30%.
Key Skills:
Operations Management, Supply Chain Management, Production Management, Quality Control & Quality Assurance, Lean Management & Manufacturing, Six Sigma, Total Quality, Management (TQM), Process Improvement, ISO 9001, 5S and, Total Productive Maintenance (TPM), Cost Cutting Plans, Productivity Improvement, Waste Reduction Plans, Supply Chain Optimization, Efficiency Improvement, Facilities Planning, Project Planning and Machines installations Production Planning, Raw Material Planning, Inventory Controlling, Demand & Supply Planning, and Shipping Coordination.
Leadership, Target Setting and Achievement, Budgeting, Monitoring Performance and KPI‘s, Communication, Analytical Ability, Critical Thinking, Self Motivation, Decision Making, Creativity & Problem Solving, Time Management and Operations Reporting
Computer Related Skills: MS Office, iScala, Epicor
• Responsible to drive the S&OP process and overall demand-supply reconciliation
• Working very closely with the senior leadership team to ensure the business process is run efficiently and effectively.
• Understanding the set planning agenda and regularly presenting to decision-making forums and senior stakeholders.
• Constructing the monthly production schedule (MPS) and planned shortages.
• Managing and tracking inventory levels to achieve inventory targets and maintain required days of supply.
• Reporting production fulfillment rates, finished goods stocks, and out-of-stock and calculating the stock availability rates for all categories and preparing the capacity plan.
• Measuring and reporting forecast accuracy and forecast deviation.
• Studying and constructing the monthly demand forecast for Fine Jordan and the Levant.
• Constructing the daily replenishment plan (DRP) and managing the transactions between all business units.
• Coordinating the local shipping between 12 warehouses in three storing areas and the intercompany transactions.
• Coordinating the preparation, quantities, and launch dates for all the new marketing campaigns.
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