Mortgage Representative
The Lending Tree
Total years of experience :3 years, 2 Months
Explained different types of loans pertaining to client situations.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans for commercial and consumer clients.
Used various forms of marketing and advertising techniques to identify potential customers such as conducting information seminars, distributing flyers and brochures and telemarketing.
Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
Documented customer interactions in internal database to maintain customer service history details.
Created plans and communicated deadlines to complete projects on time.
Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
Tracked social media engagement to identify high-performing ideas for campaigns.
Designed and presented social media campaign ideas.
Executed consistent online messaging across various social media verticals.
Collaborated with team members to help expand marketing channels.