Supervisor
Nstyle International
Total years of experience :10 years, 7 Months
A well-presented and confident individual with a proven ability to provide exceptional customer service to ensure that clients leave with a lasting positive impression
•Briefing the team and compliting all the bookings on the daily bases
•Noting down all the instruction about special clients such as people from allergy, pregnancy and ect.
•Greeting customers in a polite manner
•Making sure clients for particular needs are taken care of
•Ensure that all company procedures were adhere to.
•Ensure the saloon is clean and hygene is followed on the proper way.
•Work as a part of the team with other saloon members.
“ Move Up”
• Advise our guests on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products.
• Engage clients on conversation to build and stregnth relationships to ensure loyalty and drive sales.
• Focuse on creating customer loyalty to provide an exceptional customer experience.
• Contribute to manage the visual display of the products in accordance with Oscar de la Renta visual merchandising standartds and ensure store functional maintenance and appropriate levels of products areon the sales floor.
• Guarantee cross and up-selling for all product categories.
• Communicate sales plans and targets to the shop team, monitor staff performance on on-going basis and suggest corrective actions to hierarchu when nedeed.
• Assign routine and non routine tasks and assist schedule preparation for the staff and ensure that activities are carriedout in the most efficient mannares.
• Greet customers and ensure that they are acommodated by the staff in the timely manner and in compliance with quality and customer service standards.
• Report occuring operational issues and handle customer comaplains in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction.
• Assist store manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products.
• Motivate team members and provide them with necessary support in order to optimize sales results.
• Cash handling
Ensure and provide flawless upscale, Professional and high class guest
service experience, Analyze customer feedback and provide strategic direction to
continuously improve overall rating, Respond to guests needs and anticipate their
unstated ones, Expect and react promptly to guests requirements and inquiries,
Actively listen and resolve guests complaints, Oversee and coordinate all arrivals
and departures of special guests (VIP), Coordinate and manage communication
between guests and staff and follow up to ensure complete service recovery,
Prompt all amenities, Conveniences and programs offered, Direct, coach and
manage guest relations team to ensure all standards and operating procedures
are adhered to, Appraise team’s performance and produce reports, Examine
activities logbook, assign tasks appropriately and implement control schedule daily
Relevant courses included: •Russian & English languadges.