Patient Support Call Center Supervisor
Bayti Home Healthcare
Total years of experience :14 years, 10 Months
Provide health promotion and support to patients enrolled in a treatment program from our pharmaceutical clients
Represent the company to partners and stakeholders
Initiate new ideas and opportunities
Process administrative work
> Evaluating and processing medical claims (physical claims and e-claims)
> Giving second-opinion to colleagues for claims evaluation
> Developed plan that markedly improved claims processing and solved problem in delay and claims handover
> Team leading and responsible in handling difficult assignments
> Providing customer support related to treatment enquiries
> Guiding and assisting customers about their consultation options
> Providing solutions to costumer and provider telephone and e-mail queries
> Addresses customer complaints and assists in providing solutions to customer problems that result in complaint reversal and appreciation from the customer to the company in general
> Representative of Almadallah Healthcare Management in the company's health awareness initiatives for its members
> Conducted lectures on insurance benefits to members both old and newly-joined
> Delivers at the end of shift number of claims processed beyond the expected volume from a single staff (physical and e-claims)
• RASHID HOSPITAL, AE TRAUMA
> Provided direct care to patients (Male Medical Ward)
> Active member of the nursing team in major/minor, triage and resuscitation area
> Actively participated in patient prioritization in the triage area with successful
results specially in situations when the AE is hectic and overloaded.
> Made major contributions in the management of items and equipment in the AE CSSD
> Recognized by AE managers and colleagues in the nursing and medical fields as a
valuable member of the team because of active involvement in the work
• Joslin Diabetes Center
> Provides patient education about diabetic patient medication regimen
> Provides arabic translation to arabic patients while in consultation with the physician
> Acting nursing in-charge Joslin Diabetes Center in the absence of the Nurse-in-charge