ناصر عبد العزيز

Retail Sales Executive في Du EITC

• الإمارات العربية المتحدة - دبي
• مايو 2011 إلى فبراير 2016

• Handled queries & complaints, recorded details of inquiries, comments, and as well as actions taken;
• Kept records of customer interactions and transactions;
• Multitasking Job, working on 6 different software’s at the same time;
• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills;
• First point of contact for corporate; documents collected for account opening;
• Contacted the customers to respond to inquiries & notified them of claim investigation results and any planned adjustments;
• Referred unresolved customer grievances to designated departments for further investigation;
• Relationship building;
• Checked, evaluated, arranged documents;
• Managed rosters;
• Conducted monthly safety inspection e.g. Fire extinguishers, First Aid, emergency exit lights;
• Filed the documents and arranged to be accessible;
• Checked quantities of goods on display and in stock;
• Generated finance report at shop closing and cash reconciliation;
• Recorded sales and order information and sending copies to the sales office;
• Gained a clear understanding of customers' businesses and requirements; and
• Tracked the Sales Records on weekly basis.