Business Development Director, Sr. Facilities Manager
Elegancia Facilities Management”, Doha – Qatar
مجموع سنوات الخبرة :26 years, 0 أشهر
Creating leads and opportunities with a high conversion rate.
Monitor, review and update the business/marketing plan and strategic plan.
Handle marketing campaigns, Public Relations, Strong contacts all around the GCC.
Attend board meetings, provide detailed reports relating to strategic development and market expansion.
Lead the coordination and preparation of Bids, Tenders, RFPs, RFQs, response to bid/tender clarifications and any other tendering requirements.
Distribute, coordinate and gather the tender requirements to internal departments such as Commercial, Operations, Human Resource, QHSE, Finance and Procurement.
Assess the prepared Technical and Commercial bids, amend as necessary the enclosed documents.
Meet with potential client, seek feedback on our level of services, and seek new business opportunities.
Deliver high quality Hard and Soft FM services for the main new and existing projects, by implementing the best practices and improvement initiatives, and applying the best professional and technical expertise.
Ensure meeting all constitutional and statutory compliance requirements across the property portfolio.
Ensure that all Company Policies and Procedures are implemented and properly followed for all projects.
Formulate in conjunction with MOI management and Client Representative, suitable strategies to meet the demands of service provision and ongoing improvement.
Prepare & implement site standard operating procedures (SOPs) for Tendering & Operation purpose.
Exercise financial and commercial controls in the management of CAPEX / OPEX expenditures.
Maximize the profitability of operations and identify / deliver ongoing cost savings.
Encourage a proactive business development at all levels and deliver creative solutions to customer’s requirements before the customer recognizes the need.
Assess the contractual and operational budgets in coordination with the Corporate Office; ensure the best performance against budget restrictions, conduct monthly expenditure analysis.
Maintain up to date Purchase Request and Purchase Order Registers, follow to close pending tasks.
Manage sub-contractors service charges, achieve best value for money and develop business relationships.
Conduct review meetings with all Specialized Subcontractors at regular intervals, and issue MOM.
Ensure that all Administration duties such as Procurement & Payroll are carried out effectively and accurately across the site. Ensure the Corporate color-coding filing system / archiving is in place.
Co-Owners Association Management:
▪ Be principal liaison with the Owners Association, Community Management, Owners, and Central
Authorities; communicate with all parties as necessary in between the regular meetings.
▪ Prepare all documents requested for the Annual General Meetings of the associations such as the Annual Operating Budgets, Manager’s Report, Meeting Agenda, and Owner’s Motions.
▪ Review and accept the financial statement on behalf of the Owners’ Association, and prepare the annual operating budget considering the last years’ OPEX, the anticipated enhancement works, and life cycle management.
▪ Invite and Conduct the Annual General Meetings of the Co-Owners Associations, get the operating
budget and capital expenditures approved, and the Owners’ Representative elected.
▪ Manage the formal governance of the Co-Owners Association contracts, ensuring the COAs’ interests
are represented in all contracts negotiations, and subsequent efficient management.
▪ Maintain a professional participation to the COAs, aimed to keep abreast with relevant contractual issues.
▪ Anticipate and plan for upcoming issues and activities, identify problem areas, and coordinate resources.
▪ Encourage knowledgeable owners with diversified specializations to contribute to Owners’ Committees.
▪ Approach the board members and convince them to nominate themselves as Owners’ Representative.
▪ Foster a team spirit, and get the individuals to work together, supporting and depending on each other.
▪ Recognize performance and dedicate responsibilities.
Property and Facilities Management:
▪ Coordinate in terms of planning for handovers and snagging issues.
▪ Establish, operate and maintain procedures for the effective planning, organization, control, monitor and review of the service.
▪ Check the physical condition of all residential & commercial properties.
▪ Manage the Service Providers and ensure that their operating performance meets the contractual KPIs.
▪ Provide formal management training.
▪ Ensure that the site and property procedures are efficient and appropriate.
▪ Monitor a formal measurement system to ensure the assessment of the Service Providers.
▪ Oversee the Monthly Inspections, FM Trackers, and Condition Reports.
▪ Be a member of the “TPOC Tender Committee”.
▪ Create and manage the vendors’ pre-qualification register for all FM Service Providers within the market, and maintain a shortlist for the approved vendors.
▪ Prepare the Tender Documents for all purchases exceeding 100, 000 QR.
▪ Conduct the Tender Opening Process separately for the Technical and Commercial bids.
The services provided covers full Facility Management services for Residential Towers, Academic
Associations, Food Laboratories and Other Building Complexes
▪ Provision of Different Partnership Services such as: FM Consultancy, Cleaning, Maintenance, Security
Gardening, & Sub-contract Management Services.
Job Description
Facilities Management Services:
▪ Assure that the managed properties are meeting the standards of Safety and Security (Civil Defense
approvals, operational Fire Alarm and Fire Fighting systems). Assure the presence of proper safety
indications (Assembly Points, Emergency Procedure, Swimming pool regulations…)
▪ Manage the entire operation at Dubai branch, achieved successful branch opening in Abu Dhabi, win
new bids for Dubai & Abu Dhabi districts, and set the complete plan for opening Riyadh branch.
▪ Act as the Owner Representative during the tenant fit-out process, assuring that the common areas in
the building are properly equipped.
▪ Lead negotiations, specify scope of services, and give final approval to selected maintenance service
providers for annual maintenance agreements of specialized equipment (Lifts, BMS, Chillers…).
▪ Supervise proper management of claims (Insurance/Clients), managing cost control and respect of
project timing on new construction/maintenance services.
▪ Consolidate budgets and business plans, Operation Procedures and Manuals; coordinate and support the
openings for other Countries (i.e. equipment, furniture, facility infrastructure…).
▪ Participate fully, where required, in the investigation and reporting of accidents and incidents
▪ Deal with emergency breakdowns as they occur
▪ Arrange for a specialized procurement of fixtures, fittings or components for the common areas in the
newly established buildings
▪ Prepare, Implement, and supervise the application of policies, procedures and standards (i.e. service level,
outsourcing decisions, and program management of external contractors) in coordination with other
branches in UAE and Saudi.
Building Maintenance & Construction Works:
▪ Design maintenance strategies, procedures and methods for each and every field (AC, Plumbing…)
▪ Ensure accurate development and administration of the Computerized Maintenance Management System
▪ Ensure that all maintenance personnel, and service contractors involved in the operations, are provided
with adequate and suitable information, in order to carry out their work in a safely and effective way.
▪ Direct and manage the Electro-Mechanical function, ensuring availability of key staff and resources (i.e.
recruiting, training, dedicated equipment…).
▪ Manage through detail planning, preparation and reporting, the execution of both PPM and Corrective
Maintenance works in a safe, efficient and cost effective manner
▪ Manage logistical support in area of painting, scaffolding, material control and other services
▪ Investigate the potential for the sharing of all equipment of a capital nature between the various projects
(such as Road Sweeper, High Pressure machine…).
▪ Set up a “life expectancy” timetable for all capital items for proper capital budgeting in future years.
▪ Ensure the achievement of an effective CCTV system, particularly with the set-up of the control rooms
▪ Achieve with the Dubai Municipality all the requested “work permits” and “no objection letters”
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Tenant Fit-out and Capital Works:
▪ Supervise timely/high quality service level provided to apartments occupied in the buildings under the
management of Able FM.
▪ Coordinate with Leasing Department to ensure legal documents are executed, and ensure that the rent
service fees are fully paid on time.
▪ Complete a deficiency list for any newly occupied apartment and follow up the repair works to ensure
that the defaults are rectified in a timely manner.
▪ Oversee the coordination of all capital expenditure projects in the managed premises to ensure projects
are completed in a timely manner, on budget and with minimal disruption to the tenants.
▪ Notify tenants in close proximity to projects of any disruption, noise or disturbance that may occur due
to construction works.
▪ Identify and inform the owners’ association of any health or safety risk related to construction that may
endanger employees, contractors or the general public.
▪ Conduct regular inspections to the managed projects, make site survey reports, with specific attention on
cleanliness, preventative maintenance and staff utilization.
▪ Conduct quarterly formal Property Inspection Reports noting maintenance item, lighting problems and
any repair or maintenance required
▪ Conduct quarterly fire inspections of interior areas to ensure all fire extinguishers, sprinkler systems,
emergency lighting and other fire and safety elements are working at all times
▪ Make best site contest, where the selection is based on the quarterly inspection reports, service reports,
and customer survey reports.
▪ Provide detailed annual budget, with back-up quotes for all expense items related to the interior of the
project to be included in the operating budget.
▪ Monitor key performance of all contract service providers to ensure scope of work contained in contract
is been completed
Tendering Services:
▪ Get the RFP, RFB and RFT requests, check the documents thoroughly, indicate our interest in the
tenders that meets our company profile, and assign the responsibilities for the bidding process.
▪ Attend site surveys, make a list of major equipment (i.e. Chillers, Chilled Pumps, Lifts, Generators,
Electrical DBS…), note down the building capacity (No. of floors, apartments, basements…), list of main
suppliers and subcontractors, and note the status of all electromechanical equipment.
▪ Get proposals from the main suppliers for the major equipment, define the personnel requested to be in
the proposal (Management, Cleaning, Security and Maintenance), and prepare the commercial proposals
in a way to match the client’s requirements.
▪ Arrange the tender format to meet the RFT guidelines; add to the commercial offer other annexes such
as: Working Methodology, Organizational Chart, Major Projects List, Staff Uniforms…
▪ Review with the client the necessity of amendments to our proposals, and watch consistently the selection
process, till the project is won by one of the bidders.
▪ Once the Tender is won by us, I do prepare a complete mobilization procedure, and coordinate with the
various departments (Administration, Finance and Human Management), to assure a successful launching
of the project in term of manpower, logistics, tools, manuals and capital equipment.
Reason for Leaving
▪ Following to the financial recession, the company made the decision to reduce all salaries by 30%, what
makes me unable to fulfill my financial obligations.
MAF Hypermarket, the world’s second-largest retailer and the largest in Europe, the group operates four
main grocery store formats: hypermarkets, supermarkets, hard discount and convenience stores.
▪ The company is a joint venture by Majid al Futtaim and Carrefour France; having branches in UAE, Saudi
Arabia, Egypt, Qatar, Oman, Jordan, Kuwait… I took charge for Dubai Stores: City Center -17, 000 SQM;
Shindagha - 18, 000 SQM; Century- 15, 000 SQM, and Mall of Emirates - 22, 000 SQM
Job Description
Pre-Opening
▪ Prepare and execute the opening of their biggest branch in the Middle East: “Carrefour Mall of Emirates”,
costing 25 MDhs, achieved within a period of 8 months.
▪ Check the design and shop drawings at early stages, get proposals and place purchase orders for the
requested equipment and store furniture, follow on a daily basis the civil and electromechanical
construction works, ensure a proper installation and commissioning of the equipment of all laboratories
such as: Bakery, Pastry, Butchery, Fishery, Roastery and Sushi Bar.
▪ Survey the Design and Installation processes for all construction activities, and coordinate it in between
the Consultants, Contractors and Client representatives.
▪ Review design, specifications and drawings to ensure a construction compliant to standards & regulations.
▪ Collaborate with engineers, architects etc. to determine the specifications of the project
▪ Negotiate contracts with external vendors to reach profitable agreements
▪ Obtain permits and licenses from appropriate authorities
▪ Determine needed resources (manpower, equipment and materials) from start to finish with attention to
budgetary limitations
▪ Establish a preventive maintenance plan for all electromechanical equipment such as Air conditioning,
Refrigeration, Fresh Food Laboratory Equipment, Lifting Vehicles, Generators, UPS, Escalators,
Elevators, Air Compressors, Water Pressurizing Units, Water Treatment, Lighting, Plumbing, Security
Equipment, Fire Fighting, Fire Alarm, Shoplifting, Roller Shutter Doors…
Post Opening
▪ Occupant Management for Shindagha Shopping Mall: Periodic feedback, Coordinate construction of
shops, billing for calorific and utility charges, make the Collections, attend to grievances & complaints,
Ensure observance of rules & regulations of the mall
▪ Maximize the control and supervision by a proper use of the existing control systems: B.M.S. (Building
Management System), Linde ktd (Refrigeration distance control) & Dialguard (Phone billing software).
▪ Estimate, plan and prepare design drawings for their new refurbishments and remodeling projects; which
may include architectural designs, civil works and electromechanical estimations (such as air-conditioning,
ventilation, refrigeration, plumbing, electric and furniture distribution).
▪ Prepare the “Request for Proposals” and “Tender Books”, make the comparative analyses for every new
investment, and negotiate for new maintenance agreements every year.
▪ Make Orientation and Technical trainings, and ensure that the Staff are adequately trained and deployed
to respond to any breakdown and other activities as deemed necessary.
▪ Supervise the technicians/workers to ensure the execution of tasks in a timely and an efficient manner.
▪ Report to the Top Management about the store status and work progress.
▪ Liaise with the department heads, ensuring awareness of schedule & ongoing maintenance activities.
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▪ Liaise in between the rules and specifications imposed by the Governing Authorities (Municipality, Civil
Defense…) and Carrefour’s standards, to comply in terms of Safety, Hygiene, Pest Control…
Reason for Leaving
▪ Looking for better Career Opportunities, considering the market inflation in Dubai.
“Ashada Real Estate”, Beirut - LB
Ashada group's expertise is supported by thirty years of experience in the construction of luxury
residential and office buildings, chalets and villas, industrial structures and building renovation...
▪ Ashada Real Estate is specialized in the development, promotion and management of multiple luxury
projects. It owns and manages a large portfolio of twenty-two major and well located projects.
Job Description
Be in charge for the facility management of their biggest projects, we note:
Ashada Group Building - Beirut - Lebanon:
It is a contemporary blue chip structure carefully designed to combine the fine
elements of safety, confidence and absolute excellence. Composed of ten stories,
and specified for Business and Commercial Offices.
The scope of work includes: Handling the operations of the electromechanical
equipment, executing civil works, and managing the building control systems
Les Jardins de Tabaris - Beirut - Lebanon:
A luxurious residential project, sharing a private landscaped garden of about 1000
m2. It consists of Seven buildings having individual access entrances. Composed
of Commercial shops at Ground floor, Offices at First Floor, and Residential
Appartments from second till the tenth floor.
Scope of work includes: Servicing all common areas, landscaping, central boiler
heating, generators, air conditioning, BTU meter, lifts, access control, doors...
General scope of works for all projects:
▪ Finishing, regulating and achieving all the snags for the newly handed-over projects, having the
opportunity to solve all operation problems in the electromechanical systems such as Synchronizing
Panels, Ventilation, Heating, Air conditioning and Water Treatment equipment.
▪ Be in charge for the General & Building Maintenance, AC, Plumbing and Electrical Maintenance, make
maintenance agreements with specialized companies, follow its proper implementation assuring the
coordination in between all concerned companies, and indicating their responsibilities.
▪ Optimize the usage of the existing Control Software: B.M.S. (Building Management Systems), UM-
console (U.P.S. distant monitoring) and KL8000 (Building Entrance Access Control); and generate
statement reports from the mentioned systems for technical and management uses.
▪ Ensure proper Energy Management by controlling the operating schedule of the major equipment.
▪ Ensure the respect of Health & Safety conditions, as well the presence of a proper Waste Management
▪ Allocate the operation charges to the tenants according to their property shares; and to their utility
consumption, using different billing Software such as: Launch (for Calorific Meter Counters), Billing (for
phone calls registration) and the BMS (for electrical and water meters)
▪ Supervise the Janitorial & Window Cleaning works, and follow the Daily Marble Crystallization works.
▪ Supervise all Painting, Masonry, Tiling & Carpentry works
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▪ Manage with the Security team the Admission Control at the Automatic Doors and Parking barriers, issue
Badges for visitors, ensure the presence of Emergency Exit Systems
▪ Be in charge for the Security and Guarding Services, make Security Audit Surveys & Consultancy reports
Reason for Leaving
▪ Looking for Career Development, seeking the opportunity to work for an international organization.
“Independent Works Regiment”, Jamhour - LB
Supervising, maintaining and directing the operation of the workshops of the "Independent Regiment of
Jobs" such as smithery, carpentry, masonry, aluminum and glass workshops.
“Architectural Office - Simon Tabcharani”, Bteghrin - LB
Designing and Drawing layouts for Plumbing, Heating, Air Conditioning and Electrical installations.
▪ Estimate heating and cooling capacities; select Boilers, Circulators, Radiators, Tanks and Pipes.
▪ Main Projects done: Abi Chebel Residential complex in Abu Mizen, 2 Villas in Bteghrin, Chebli Building
in Zeghrine, Al Rasi Building - Dahr el Souan…
“Middle East Airlines”, Beirut Airport - LB
courses: PMP in Project Management Institute – Cambridge,
courses: PMP in Project Management Institute – Cambridge,