ناصر النشمي

Manage the office of the CEO and the team of
admin assistants and oversee a timely and high-quality assistance to the CEO in all daily administrative duties.

Responsible for coaching, mentoring, designing and training all technical and administrative staff in the section towards performance and knowledge excellence to provide a better patient experience in the healthcare systems. Operational responsibility of all activities associated with the RCHSP’s Contact Center, Registration, Scheduling and Reception services. This is including the day-to-day management of staff and the efficient and effective use of technologies provided to serve all healthcare system beneficiaries. Coordinate and implement an efficient eligibility system. Coordinate the development, implementation and evaluation of the Health Services Program's overall patient registration and scheduling programs which includes all ancillary, nursing and medical staff departments to identify trends, prioritize and recommend improvements to make sure the medical service is provided in a timely manner. Investigate beneficiary’s complaints, beneficiary’s care issues, and other issues raised by beneficiaries of the services. Provide work assignments and directions, implement standards and monitor compliance to Health Services Program standards in line with all accredited international and domestic accreditations.

Provides all leadership, management and administrative activities that facilitate the smooth running of the RCHSP’s daily operations and transactions in an efficient and effective manner in compliance with established RCHSP’s rules and regulations and follow-up the delivery of the assigned tasks and feedback as requested by the Program Director’s Office. Ensure fair, respectful, diverse and high performance culture that enable employees to contribute their best to the RCHSP’s Mission and Vision.

Responsible for managing and coordinating the day-to-day operations related to patient access activities in outpatient clinics and ancillary area. Oversee staff consisting of medical support admins. Coach and mentor staff towards performance excellence. Develop plans for continuous improvement and ensure the department is in full compliance with established RCHSP regulatory policies and procedures.

Manages and directs all non-medical functions and personnel in the areas of Information Center, Referral Center and Contact Center. Responsible for ensuring that all administrative procedures are carried out to the satisfaction of patient services requirements.

Supervising group of receptionists, admin assistants, coordinators and patient movement technicians in 8 different areas. Outpatient Clinics, Laboratory, X-Ray, Dental, Outpatient Rehab department for Adult and pediatric, P&O and Emergency Room. Responsible for ensuring that all administrative procedures are carried out to the satisfaction of requirements.

Working as an Administrator on Duty during off working hours (daily between the hour 17:00 till 8:00 next day) and weekends. The responsibilities include Patient Relations, Admissions, Interpretations, Translation, Patient Accounts, Registration and Public Relations. In addition to the regular and daily duties of Patient Services Liaison, and under the supervision and with the coordination of the department director; managing and supervising the daily work of patient services liaisons to ensure accuracy and completeness of work performed.

Responsible about the projects' Main Office in Riyadh - King Fahad Road. The main responsibility is covering the government officer manager and liaison office, archive all his work and update the meeting minutes. The job was including Responsibility about continuity of operations in the office by making sure that all the needed supplies, stationary, groceries, technical equipments are ready and available on daily basis.

*Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities.

*Draft speeches for company executives, and arrange interviews and other forms of contact for them.

*Evaluate advertising and promotion programs for compatibility with public relations efforts.

*Manage special events such as sponsorship of races, parties introducing new products, or other activities the firm supports to gain public attention through the media without advertising directly.

*Manage communications budgets.

Report to Project Director / Manager:
BearingPoint was supervising a modernization and Development plan for the Ministry of Interior and the General Directorate of Border Guard in Saudi Arabia. My daily basis duty was preparing presentations, writing reports and supervising and assisting in translation.

* Supervise AlBadiah kiosk.

* Complete supervision of two kiosk in the same site.

* Prepare the sales system provided Mobily for daily Operations.

* Prepare daily census and sales report.

* Training of the sales staff in AlBadiah during the first three phases of Mobily launch.

*Prepare the sale system provided by STC on daily basis for operations.

*Prepare a daily census and report for sales

*Have a solid knowledge about mobile phones and its applications for all types.

*Prepare and receive mobile maintenance requests and follow ups.

* Receive and distribute calls.