Nasser OUSSENI

Handling administrative paperwork and filing documents

Managing emails, phone calls, and customer inquiries

Preparing quotations, invoices, and sales orders

Processing purchase orders and tracking deliveries

Maintaining and updating customer and sales databases (CRM)

Supporting the sales team with reports and presentations

Scheduling meetings and managing calendars

Assisting with contract preparation and follow-up

Coordinating with internal departments (finance, logistics, management)

Monitoring stock levels and supporting order management

Following up with customers regarding payments and satisfaction

Preparing sales performance reports and statistics

Organizing travel arrangements and events when needed

Ensuring compliance with company procedures and policies

Managing daily administrative operations

Answering phone calls and handling email correspondence

Scheduling appointments, meetings, and maintaining calendars

Preparing, editing, and formatting documents and reports

Filing, scanning, and organizing documents (paper and digital)

Maintaining office supplies and placing orders when needed

Coordinating with internal teams and external partners

Managing incoming and outgoing mail and deliveries

Updating databases and maintaining accurate records

Assisting in the preparation of presentations and meeting materials

Supporting management with administrative tasks

Organizing travel arrangements and accommodation

Ensuring confidentiality of sensitive information

Monitoring deadlines and following up on pending tasks

Ensuring compliance with company policies and procedures

Handling customer inquiries via phone, email, chat, or social media

Providing accurate information about products and services

Resolving customer complaints and issues in a timely manner

Processing orders, returns, refunds, and exchanges

Updating customer accounts and maintaining accurate records

Following up with customers to ensure satisfaction

Escalating complex issues to the appropriate department

Maintaining a high level of customer satisfaction and professionalism

Identifying customer needs and offering appropriate solutions

Documenting interactions in the CRM system

Meeting service quality standards and performance targets

Collaborating with other departments to resolve customer issues

Handling billing, payment, or delivery-related inquiries

Collecting customer feedback and reporting recurring issues

Ensuring compliance with company policies and service procedures

Administrative work / Customer reception / Email processing / Logistics management / Physical reception of customers / Monitoring of internal procedures / supporting checks / establishment of contracts

Advising clients on health insurance plans and coverage options

Explaining policy terms, conditions, benefits, and exclusions

Assisting clients with policy enrollment and renewals

Assessing clients’ needs to recommend suitable insurance solutions

Processing insurance applications and documentation

Handling customer inquiries regarding coverage, claims, and payments

Supporting clients with claims submission and follow-up

Maintaining accurate client records and policy information

Ensuring compliance with insurance regulations and company policies

Liaising with insurance providers and healthcare partners

Following up with clients to ensure satisfaction and retention

Identifying opportunities for policy upgrades or additional coverage

Resolving customer issues and escalating complex cases when necessary

Keeping up to date with changes in health insurance laws and products

Meeting sales, service, and performance targets

Health insurance price quote writing

Providing professional advice and support to customers

Handling customer inquiries via phone, email, chat, or in person

Resolving customer complaints and issues efficiently

Explaining products, services, and company policies clearly

Guiding customers through processes such as orders, returns, or claims

Updating and maintaining accurate customer records in CRM systems

Following up with customers to ensure issues are fully resolved

Escalating complex cases to the appropriate department

Identifying customer needs and recommending suitable solutions

Ensuring a high level of customer satisfaction and service quality

Adhering to company procedures and service standards

Managing billing, account, or contract-related inquiries

Collecting customer feedback and reporting recurring issues

Collaborating with internal teams to improve customer experience

Meeting individual and team performance targets

Incoming and outgoing calls / Processing emails / Writing expert reports / making expert appointments

carrying out the social report / document archiving