Senior Bussiness Solution Support Engineer
MTN Sudan
Total years of experience :22 years, 9 Months
WORK as vocal point between all the company division and the IT division transfering and converting all them idea to technical solution prposal.
PABX Engineer in MTN Sudan campany from 9/12/2007 till now: MTN-IS
Looking after the mangerity systems of the call center including: • PABX and call center extentions
• IVR System and periodically modification
• Call center manger systems
• Recording system administration
• Teleopti system
• Others related task
CTO Chieve Technical Officer in Africa City of Technology :
• SUDAN GRID PROJECT implementation .
• Looking after all IT related project
PABX Senior Engineer in MTN Sudan campany from 9/12/2007 till now: MTN-IS
Looking after the mangerity systems of the call center including: • PABX and call center extentions
• IVR System and periodically modification
• Aministration Call Center Manger Systems
• Recording System Administration
• Teleopti System
• Provide reporting needed
• Implementing & Administration Hauwei IPCC System
• Lead the technical teams of IPCC for day to day operations and ensuring best Technology and operational practices.
• Ensure services availability and performance for IPCC environment
• Plan and execute health checks, performance tuning and capacity management for IPCC environment
• Plan, manage and ensure timely completion of projects & change requests
• Manage the SLA for technical teams for incident, Problem and change management and present reports to management.
• work closely with management to define technology roadmap for IPCC Environment
• Coordinate with vendors/contractors for support agreements and new implementation & upgrades
• Others related task
Technical Support and Network Sector Manger (Feb 2004 till
Jan 2008): Computer Center -Sudan University of Science and Technology (SUST).
The Technical Support and Network Department-Computer Center looks after IT Infrustracture of the university, including the following:
• Netwoking
• Technical support and help disk
• Computer labrotay mangement
Our staff are fivteen engineers and 70 technitions.
Network department manger (Feb 2002 till 2004) -Computer Center
Sudan University of Science and Technology (SUST)- Khartoum - Sudan
The Network Department-Computer Center looks after the Data Network of the university, including the following:
• LAN design, installation and management.
• LAN interconnections.
• Operation of SUST’s wide area network (WAN) system.
• Internet Connection.
• Web Sites design and hosting for SUST and other organizaions.
• Consaltant for many organizzations.
Our staf are ten computer engineers, fivteen techicians and four web designers.
Network Engineer (Jun 2001 till Feb2002)
• As network administrator, Work responsibilities include: • Cooperate with other staff, to ensure the reliable and efficient operation of SUST's wide area network (WAN) system software and hardware, including file servers, web servers, proxy server, remote access server (RAS), E-mail server, Routers, terminal servers, remote printers, etc.
• Tests and configures networking software.
• Maintains and monitors LAN security.
• Participates in planning, coordination and installation of the extension of Headquarters LAN to wide-area network (WAN), and in the operation and support of the WAN.
• Prepares usage statistics and maintains network-related administrative information.
• Provides training and support to network users including advice on use of network facilities and collaborates in design of network-base applications, gives technical support "operations, installations and maintenance" to the LAN's users.
• Documents and maintains operating procedures and utilities for network related tasks.
• Maintenance and software installation tasks outside of normal working hours.
• Performs other tasks as necessary.
On full time basis.
• M.Sc in information system, Sudan University of Science & Technology (SUST) 2009
• High diploma in advance networking and telecommunication International Institute of Information Technology I2IT-Pune-India
