Nassrin Al Mazim

• Create and update Excellence database (e.g. Alnamoos, Dubai Excellence Gov. Program, etc.) and maintain related data and records.
• Follow up on section plans and communicate with related section staff accordingly (annual section plan, self-assessment plan, training plan, annual leave plan, etc.)
• Analyze data as per requirement and manger instructions
• Prepare periodical reports as required by management.
• Provide logistic support to the excellence team (e.g. communication with related parties, rooms booking…etc.)
• Maintain the share folder of Dubai Excellence Gov. Program evidences and related records.
• Participate in internal works development with coordination with the team.
Performing other responsibilities related to the position as appropriate.

Perform complete, accurate and timely review of AOD / KYC/ ECDD and all Legal and Constitutional documents as per the policy
•Client screening by performing World-Check / Watch lists /Internet searches to identify any adverse information on the customer
•Ensure all PEPs/correspondent banks/ corporate / private banking clients accounts are dealt with utmost care and AML risks associated with the account are highlighted to business appropriately
•Revert to business / provide support in an appropriate manner explaining Compliance / AML concerns if any on the relationships.
•Ensure and work on annual remediation of PEP’s and Exchange Houses.
•Encode & maintain CASA accounts, Nostro Accounts, Vosto Accounts and Internal Accounts.
•Ensure MIS is accurately updated at all times and is checked daily for correctness
•Ensure all policies and procedures and related regulations are followed through
•Ensure policies are kept up-to-date at all times
•Provide the necessary support to business in embedding all related policies and procedures
•Ensure no adverse audit comments are received for the unit on any of the high risk related matters
•Ensure annual reviews for PEP /correspondent banks/ Exchange Houses counts carried out in a timely manner and concerns are highlighted to business if any.
Projects worked on:
- Annual remediation of Exchange Houses.
-Annual remediation of PEP’s accounts

Review and develop the policies and the procedures.
•Work on excellence and quality awards.
•Prepare succession plan for the division.
•Coordinate for the training and development of the operations division.
•Work on enhancement of sections projects.
•Respond and follow up on Internal and External auditor’s reports.
•Review the customer evaluations, vendor evaluations and Mystery shopper reports. Put an action plan to improve the weakness areas.
•Liaising with HR Department and others as appropriate to develop an effective compliance-training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers. Monitors the performance of the compliance program and relates activities on a continuing basis, taking appropriate steps to improve its effectiveness.
•Researching best practices in quality improvement initiatives and utilization standards in the retail business. Identifying and recommending procedures and workflow improvements. Working with others to and develop and streamline workflows.
•Leading the Health & Safety Inspectors.
•Leading the operations help desk.
•Working on KPI’s and the Balance Score cards.

Projects worked on:
-ISO 2008:9001, Appointed as a deputy to Management representative and developed the Quality management system manual.
-Dubai Service Excellence Award, Owner of the project.
-Operations Division strategy enhancement project.
- Supplier’s Contract.
- Operation Division Career Path.
-Operations Division’s Staff training project (Succession Plan).
- Dubai Quality Group Individual Member.

Prepare KYC/CDD for all regional and global clients. Remediation and on boarding. (SME and Large Corporates).
•Search on web and collect information about listed /offshore /Multinational companies.
•Prepare account opening and closing forms and documents.
•Prepare reports on monthly basis on KYC pending to achieve 0% at end of each month.
•Compliance Checks.
•Coordinate for and run meetings to discuss and finalize the high-risk client’s profiles.
•Train New Employees on how to prepare KYCs

Prepare KYC/ Remediation and on boarding clients. SME and Large Corporates).
•Prepare Credit Proposals
•Search on web and collect information about listed /offshore /Multinational companies.
•Prepare Business letters upon client’s request.
•Responsible for interacting with customers for statements, queries etc.
•Prepare account opening and closing forms and documents.
•Visit clients on their premises to collect documents.
•Liaise with the Compliance department for some policies and procedures clarifications.
•Liaise with the Cash Management department for some facilities and services clarifications.
•Liaise with the Operations for certain case issues or clarifications.
•Communicate with team members for any inquiries or questions.
•Along with the RM, to check regularly that clients pricing conditions are correctly loaded in systems.