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Nastasiia  Biletska, E-commerce Manager

Nastasiia Biletska

E-commerce Manager·Motif

United Arab Emirates

High school or equivalent, Gallery management

Work experience

Total years of experience: 13 years, 10 months

E-commerce Manager

March 2024 - October 2025

Motif

Dubai, United Arab Emirates

March 2024 - October 2025

Led full-cycle development of the companys
e-commerce platform (front-end UX and
back-end operations)
Structured and organized all product
catalogues, categories, and sub-categories to
ensure accuracy and smooth navigation.
Managed operations via WooCommerce and
integrated ERP systems, streamlining
processes across the full business lifecycle.
Collaborated with developers on testing and
implementing features, ensuring seamless
platform performance.
Coordinated cross-functional teams and
trained staff on e-commerce tools and
workflows to maintain high operational
standards.

Company industry:
Home & Office Furniture

Customer Success Manager

October 2020 - December 2023

Triterras Inc.(FinTech)

Dubai, United Arab Emirates

October 2020 - December 2023

Manage end-to-end client projects from
onboarding and account setup.
Oversee key client accounts, ensuring smooth
communication, timely deliverables, and long
term partnership growth.
Coordinate and monitor project tasks across
departments, aligning timelines and
deliverables with business goals.
Collaborate closely with legal, finance, and
technical teams to ensure full compliance and
operational efficiency.
Lead meetings with traders and lenders,
manage KYC verification, and supervise billing
and transaction operations including TAX/VAT
verification and reporting.
Experienced in working across UAT, Demo, and
Live environments, resolving functional and
technical issues efficiently using ClickUp and
Jira.

Company industry:
Trading & Commodity Trading

Sales & Business Development Manager

September 2018 - September 2020

ESAG Group, OFIS

Dubai, United Arab Emirates

September 2018 - September 2020

Proficiently handling customer inquiries and orders, ensuring top-notch customer service.
Developing and managing client relationships, fostering strategic partnerships to drive
business growth. Successfully negotiating contract terms, communicating with
stakeholders, and implementing processes to support overall business objectives. Leading
end-to-end sales processes, from initial contact to submitting quotations and contracts for
international orders.
Spearheading the development of new-business proposals and presentations, identifying
trends and customer needs.
Supporting deal structures and pricing through business-value analysis.
Effectively tracking and reporting on proposal components, ensuring timely submissions.
Conducting proactive outreach to potential clients, planning and executing new marketing
initiatives, and overseeing the development of new business opportunities.
Recording and managing procedures using SAP systems, demonstrating a strong
commitment to operational excellence.
Sharing professional knowledge through education, networking, events, and presentations.
Consistently performing assigned work-related tasks, contributing to the overall efficiency
and success of operations.

Company industry:
Retail & Wholesale

Sales Manager

August 2016 - August 2018

Azadea Group

Dubai, United Arab Emirates

August 2016 - August 2018

Embrace a culture that puts the client experience first and foremost
Execute strategies that drive client retention and engagement
Maximizing use of the client relationship management system while providing client support
Adopt an authentic approach and build long term relationships with clients by personalizing
the client experience Responding efficiently and accurately to clients, explaining possible
solutions, and ensuring that clients feel supported and valued Seize opportunities to upsell
products when they arise
Partner with Store Operations in supporting the management of client queries, including
complaints, requests for post-sale assistance, availability and other merchandising request
Frequently attend educational seminars to improve knowledge and performance level
Be responsible for generating new revenue growth in the region by selling existing and
future lean products

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Executive

October 2015 - July 2016

Al Tayer Group

Dubai, United Arab Emirates

October 2015 - July 2016

Maximize sales through providing exceptional customer service to all guests to ensure
customer satisfaction. Ensure smooth and efficient receiving process of items/shipments,
as well as accurate stock keeping preventing security risks and thefts by performing
physical and electronic inventory.
Assists in appropriate display and merchandising to enhance sales and stores window or in
the store merchandise display image
Strive to provide effective after sales service, ensuring customer satisfaction
Coordinate with shop managers to improve visibility of slow moving items Issue advance
receipt/Tax invoice to the customer
Submitting online DSR (Daily sales report) after reconcile transactions on daily basis
Deposit the daily cash collections to assigned bank and send deposit slip to finance team
Ensure that the assigned area is arranged and replenish on a continuous basis

Company industry:
Retail & Wholesale
Job role:
Sales

Event Manager

September 2014 - September 2015

Trade Master Group

Kyiv, Ukraine

September 2014 - September 2015

Manage all aspects of event planning, meet strict deadlines and budget demands, and
coordinate with internal staff, clients, vendors, and others to establish needs for events
Nurture and build relationships with vendors, venues, and other industry contacts to craft
and implement creative and logistical aspects of all events
Research resources, make site visits, and lead pre-event meetings when necessary to
help staff make decisions about event design
Plan and facilitate logistics for all events, including contract negotiations, guest lists, venue
preparation, presentation materials, security, catering, entertainment, transportation,
equipment, decor, and marketing materials
Oversee client experiences from conception through post-event, managing on-site
preparations, production, and event breakdown, ensuring consistent, high-level service
throughout all phases Inviting local and foreign speakers on the conference, procced the
flight/hotel booking if required Updating daily information in CRM system

Company industry:
Primary, Prep, & Secondary School

Marketing Executive

November 2011 - August 2014

Gifts Mall

Kyiv, Ukraine

November 2011 - August 2014

Analysis of the market and competitors, creating and developing gift ideas
Development, implementation and management of marketing campaigns and events
Introduce innovative ideas and new strategic partnerships to the platform
Website administration, support development of CRM strategy and platforms
Retains marketing metrics and results of campaigns in order to optimize future campaigns
or promotions while identifying opportunities for growth
Collaborates with internal team to design promotional campaigns and develop profitable
positioning and pricing for allocated gift ideas
Supports the implementation the annual marketing and communications plan including
public and media relations, content creation (online and offline), social media and
engagement, crisis communications, features and analysis
Develops relationships with key media platforms online and offline, organize barter deals to
minimize advertising costs and keep the LEC brands competitive

Company industry:
1171

Education

Sotheby's Institute of Art

November 2024

November 2024

High school or equivalent, Gallery management

United Kingdom

Vadym Hetman Kyiv National Economic University

October 2013

October 2013

Master's degree, Marketing And Business

Ukraine

National Economic University

October 2013

October 2013

Master's degree, Master's Degree in Business Management & Marketing

Ukraine

Kyiv National Economic University

May 2013

May 2013

Master's degree, Business And Marketing

Ukraine

Kyiv National Economic University

May 2013

May 2013

Master's degree, Business Management & Marketing

Ukraine

High School of Economics and Law

January 2008

January 2008

High school or equivalent, Accounting And Economics

Ukraine

Skills

KYC
Expert
KYC
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Sales Operations
Expert
Sales Operations
Expert
Daily Operations
Expert
Daily Operations
Expert
Onboarding
Expert
Onboarding
Expert
MARKETING MATERIALS
Expert
MARKETING MATERIALS
Expert
PLANNING
Expert
PLANNING
Expert
QUOTATIONS
Expert
QUOTATIONS
Expert
SAP CRM
Expert
SAP CRM
Expert
RELATIONSHIP MANAGEMENT
Expert
RELATIONSHIP MANAGEMENT
Expert
BOOKING (RESOURCE PLANNING SOFTWARE)
Expert
BOOKING (RESOURCE PLANNING SOFTWARE)
Expert
COLLECTIONS
Expert
COLLECTIONS
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
EVENT PLANNING
Expert
EVENT PLANNING
Expert
ONBOARDING
Expert
ONBOARDING
Expert
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CRYPTOCURRENCY
Intermediate
CRYPTOCURRENCY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
BEST EXECUTION
Intermediate
BEST EXECUTION
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CRYPTOCURRENCY
Intermediate
CRYPTOCURRENCY
Intermediate
CUSTOMER COMMUNICATIONS MANAGEMENT
Intermediate
CUSTOMER COMMUNICATIONS MANAGEMENT
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
BEST EXECUTION
Intermediate
BEST EXECUTION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CRYPTOCURRENCY
Intermediate
CRYPTOCURRENCY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
MANAGED CARE
Intermediate
MANAGED CARE
Intermediate
ONBOARDING STRATEGIES
Intermediate
ONBOARDING STRATEGIES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
KYC
Expert
KYC
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Sales Operations
Expert
Sales Operations
Expert
Daily Operations
Expert
Daily Operations
Expert
Onboarding
Expert
Onboarding
Expert

Languages

English

Expert

Russian

Expert

Ukrainian

Expert

Training and Certifications

Certifications
Gallery management
Gallery management