Natalia Kornienko

• Managing export sales operations, maintaining strong relationships
with key clients and exploring opportunities to expand business
internationally.
• Building and maintaining strong, long-term customer relationships to
ensure satisfaction and repeat business.
• Prepare quotations and manage the processing of spare parts sales
orders efficiently and accurately.
• Coordinate with suppliers, logistics partners, and service teams to
ensure smooth and timely order fulfillment.
• Manage international shipments, handling administrative and
operational tasks to support daily business activities.
• Identify new business opportunities and contribute to the growth of
export sales through market research and client development.

• Managed and grown relationships with exclusive clients, ensuring high
quality service and satisfaction while exploring new business
opportunities.
• Build and main strong, long-term relationships with key clients to
ensure satisfaction and retention.
• Conduct direct sales activities, including cold calling (managed over 30
customer calls per day) and cold emailing.
• Reviewed CRM statistics to assess client relationships and identify
opportunities for growth and development.
• Prepared Excel reports, manage data for client meetings and updates.
• Attend international industry expositions to represent the company,
build industry networks, and connect with potential new clients.

• Providing analytics support by working with two CRM systems
(KommoCRM, HouseCallPro) to enhance business operations.
• Monitor customer KPIs and ensuring clarity of business goals across
sales teams.
• Track and maintain data integrity within the CRM system, ensuring
accurate and up-to-date information.
• Managed reporting duties, including daily and monthly reports,
providing analysis insights across sales teams.
• Proactively conducting thorough sales data assessments to identify
and rectify potential issues and improvements.
• Supervise lead closure for B2B and B2C customers, ensuring timely
closure of leads and smooth progression of sales transactions within
the sales team.

• Spearheaded customer care and streamlined communications with
suppliers, hotels, and tourist agents, ensuring seamless interactions
and bolstering client relationships.
• Provided expert consultation to B2B clients, optimizing their
reservations by offering additional services such as breakfast options,
transfers, and flexible check-in/check-out timings, enhancing customer
satisfaction and increased revenue.
• Advised B2B clients on reservation enhancements, boosting
satisfaction and revenue.
• Proactively engaged in pre-sales upselling of bookings, successfully
maximizing revenue while delivering added value to clients.