Aqua Park Front office Manager
Park Inn Pribaltiyskaya hotel
Total des années d'expérience :19 years, 2 Mois
Planning and controlling work of cashiers, cashier shift leaders and cloak room employees based on aqua-park occupancy and hospitality standards; interviewing, motivation, training and adaptation of staff; communication with all the aquapark and hotel departments, especially marketing department, when deciding on new actions and offers for guests, as well as dealing with large groups; making department budget and cost control; VIP guests treatment, working with complaints; money flow reports, statistics; aqua park duties (duty manager responsible for all the departments when there is no head of the department: life-guards, animation group, F&B, spa-center).
Controlling work of the reception shift and cloak room. Working with guests at the cash desk, making reports for department head, preparing money for banking.
check in, check out, cash desk, work with documents