Business Development Manager/Sales & Reservation Manager
Arrival Gate Travel and Tourism
Total years of experience :13 years, 10 Months
-Prospected for potential clients, promoted holidays, travel packages and closing sales;
-Conducted research to identify customer needs and market trends by participating in association events, conferences, exhibitions (MITT, ATM) and UAE property site inspections;
-Arranged marketing campaigns for hotels in CIS market by creating new promotions and newsletters to increase the sales.
-Prepared reports on Industry and Market Trends, competitors Activities to take Strategic decisions for the growth of the business
-Handled agents’ requests and reservations, updated booking procedures and managed inbound reservations for CIS market;
-Partnered with hotel representatives, excursions/ tour suppliers and new agents by providing trustworthy feedback and after-sales support;
Achievements:
High rate of repeat sales and promotion of cross selling products
-Organized and hosted “welcome meetings” (presentations) -sometimes for up to 150 people.
-Assisted on planning, sold and booked local tourist attractions, excursions, car hire and other activities.
-Processed payments and sent confirmations and all trip details to the guest, handled cash, credit card transactions
-Responded to client’s inquiries, handled client issues; resolved problems with rooms; dealt with unforeseen ‘non-client’ problems (flight delays, weather conditions)
-Prospected, qualified, developed, and closed sales opportunities within a defined territory
-Generated weekly and monthly sales reports
Achievements:
Supported and trained new employees in sales/ reservations, provide excellent customer service and to resolving customer’s complaints and solve issues in a professional manner.
-Greeted guests, accommodated them and presented them to the waiter;
-Coordinated reservations, made menu recommendations, answered questions;
-Recorded guests’ comments and recommendations, analyzed them and prepared action plan to be approved by Management;
-Recruited and coordinated daily activities as well as shifts of hostesses, securities, guards, floor staff, promotion team;
-Provided daily reports to GM on staff performance, revenue and challenges
Achievements:
The restaurant got higher rating on TripAdvisor due to positive feedback that lead to a higher turnover and increased profit margin.
Achievements:
Received an offer to work in the next season, since I had easily achieved the Company sales target
-Up sold additional services such as special packages, cruises, tickets to a show, etc.;
-Called out to clients to remind them of their upcoming reservations and informed about any changes in their bookings or pick up time
-Handled and managed requests and inbound reservations/booking procedures, transfers for Moscow head office
-Dealt with local hotel’s sales and reservation departments/excursions, tours and transportation suppliers
-Reported to the Regional Management on daily/weekly basis, dealt with papers and billing process;
Achievements:
-Received an offer for the position of Phuket Regional Manager.
Achievements:
Became one of the TOP 10 seller-guides
-Welcomed customers by greeting them, made eye contact
-Offered them assistance and directed customers by escorting them to racks and counters; suggested items
-Advised to customers by providing accurate information and good product knowledge (e.g. product features, promotions, sales and offers, pricing and after-sales services)
-Helped customers to make selections by building customer confidence; offered suggestions and opinions
-Demonstrated products and items
-Answered customers’ questions about specific products/services
-Conducted price and featured comparisons to facilitate purchasing
-Supported customers in sales room and fitting room, offered tailor service if necessary
-Cross-sell products
-Ensured racks are fully stocked
-Managed returns of merchandise
-Coordinated with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
-Provided customer feedback to the store manager
-Stayed up-to-date with new products/services
-Occasionally being responsible for the stores security including being its key holder
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