Client Manager
Always Property LLC
Total years of experience :19 years, 4 Months
• Attending clients’ requirements, scheduling viewings, negotiating sales prices between both parties-Sellers and Buyers.
• Closing deals and collecting payment checks, submitting closed deals to the finance department
• Publishing properties: taking sellers' consent, taking photos of the properties, writing the marketing text, publishing the unit on the web site.
• Cold calling.
• Responsible for managing the day-to-day activities within the Leasing Department, attracting new tenants, vetting prospective clients, rental negotiations and the development of attractive leasing packages
• Ensuring all objectives and targets are achieved by monitoring results and implementing changes if necessary to guarantee maximum optimisation of resources
• Preparing weekly and monthly reports on the status and performance of leasing activities and completing all necessary documentation required to fulfil activities such as leasing, renewals, moving in and moving out
• Providing excellent customer service to ensure repeat business by developing and maintaining long term relationships with existing tenants and real estate brokers, plus coordinating with tenants on a daily basis to resolve issues
• Managing the day to day running of the office, including publishing properties, taking landlords' consent, emailing the terms of business, taking photos of the properties, writing the marketing text, publishing the unit on the web site
• Other duties included dealing with and resolving customer queries, monitoring staff attendance, submitting closed deals to the finance department and working in the call centre
• Attending clients’ requirements, scheduling viewings, negotiating leasing prices between both parties-Landlords and Tenants, closing deals and collecting payment checks, submitting closed deals to the finance department
• Publishing properties: taking landlords' consent, emailing the terms of business, taking photos of the properties, writing the marketing text, publishing the unit on the web site.
• Working in the call center
• Initially employed as Senior Sales Associate within the ‘Jane Norman’ Clothing Department, responsible for selling merchandise and ensuring good quality customer service at all times
• Responsible for handling cash, replenishing stock, organising stock take and preparing sales and banking reports
• Promoted to Supervisor and was responsible for running the ‘Jane Norman’ department, planning work for each team member, monitoring their performance and implementing changes to improve results
• Dealing with staff and customer queries and managing the development and training of all staff within the department
• Responsibile for planning and presenting the curriculum for Psychology Management, utilising cooperative learning techniques and providing individual instructions to meet the needs of students
• Implementing a positive discipline plan which promoted student responsibility and problem solving skills
• Employed whilst studying at university, responsible for Psych diagnosis, Psych prophylaxis, Consulting, Psychotherapy, Parents relationships and Classroom Management
• Responsible for all aspects of teaching children at Kindergarten, implementing a positive discipline plan which promotes each students’ responsibility and problem solving skills
Master's degree thesis ''The impact of Emotional Intelligence on reducing the preteenagers' frustration''.
