Nataliya Chankova

Employee Engagement:
- Staff engagement surveying and analysis of data, action plan and execution follow up
- Company core values development: conducting Focus Groups in Lebanon, Morocco, Egypt and Jordan, analyzing data, developing of employee value proposition
- Grievance handling
Projects:
- Supporting various ad-hoc HR projects, liaising with stakeholders, monitoring milestones, updating project data in relevant systems, developing templates
- Supporting remote team members with system usage, process training, etc.
Recruitment and Selection:
- Working closely with hiring managers on vacancy requirements and sourcing strategy, planning recruitment budgets, liaising with agencies and job boards for advertising, researching on and engaging passive candidates, supporting applicants with system issues, shortlisting and interviewing, preparing interview reports, obtaining approvals, and handling offer negotiations. Monitoring the effectiveness of implemented sourcing steps and implementing corrective actions when needed.
- Preparing assessment tools and interview structures.
- Due diligence management: vetting candidates though LexisNexis tool and obtaining reference checks.
Reporting and analysis:
- Conducting market studies on jobs and salaries; monitoring government updates on employment law and inflation and recommend actions based on findings.
- Collating data form various sources and developing coherent HR reports to serve various departments using Excel (Macros, Pivot and other functions); developing presentations for BoT meetings
Policy development and implementation:
- Reviewing policy regularly, monitoring compliance and support interpretation and implementation
- Developing tools, HR policies and practices to ensure optimal performance, flexibility and competitiveness of the organization
Administration:
- Processing day-to-day tasks: absence management, resolve issues on benefits administration, resolving HRIS related issues, query management.
- Managing approvals and ensuring data accuracy.
- Issuing contracts for non-regular staff; professional services, consultants, temporary workers and ensuring all arrangements are consistent with the applicable government regulations.

Special projects management and administration; risk management Recruitment optimization programme management Reporting and analysis development and implementation Systems support Policy and procedure creation Planning of international recruitment events Budgeting, cost control and monitoring

Preparation of contracts, offers and quotations; Project data management, reporting and analysis; Expense reports preparation; travel arrangements; on boarding support Filling system management; call monitoring and distribution, meeting arrangements; Procurement handling: screening of suppliers and agents, negotiations; PO issuance in SAP

Coordinating, managing, scheduling and assessing the work of 25 waiters and bartenders among the food and beverage outlets within the hotel
Analysing, planning, organizing and evaluating promotional activities in the outlets
Monthly P&L analysis and forecasting;
Ensure consistent high customer satisfaction through training of the employees;
Executing the role of a departmental trainer, people development, coaching and mentoring;
Revising and updating of operational manuals, policies and efficiency of tasks;
Menu engineering;
Inventory management;
Overseeing of refurbishment and remodelling of the outlet furniture and equipment.

Credit Card reconciliation, audit of daily transactions;
Computer system back-up;
Reservations management;
Settling of corporate accounts;
Revenue management;
Customer service recovery;

Organizing of b2b events and their respective caterings;
Assisting with legal requirements, travel arrangements, documentations of participants;
Collecting and analysing market information based on the clients request;
Coordinating the communication channels within and among the departments;
Expanding the potential participants presence to events organized by Via Expo via cold calling, e-mailing and relationship management.

Marketing coordination, liaising with various suppliers;
Tour guiding on bust tours to destinations like: Greece, Turkey and Egypt;
Expanding the company's regional markets by performing field sales, cold calling and advertisement;
Editing and shaping of new products and itineraries in Europe;
Directing of marketing strategies execution;
Key account management;

Work and travel program for students in Dallas for 4 months during the summer
Field sales - offering of annual protection from Pests