Nathaniel Avila

• Conduct high-volume outbound cold calls to potential clients to generate leads and sales
opportunities.
• Follow up with prospects via WhatsApp, phone calls, and email to maintain engagement
and close deals.
• Qualify leads by understanding customer needs, budget, and decision-making processes.
• Present and explain products/services clearly and persuasively over the phone or chat.
• Maintain and update customer data in the CRM system (e.g., tracking calls, follow-ups,
deal stages).
• Manage and organize a pipeline of leads, ensuring timely follow-ups and consistent
communication.
• Handle objections professionally and confidently to move prospects forward in the sales
process.
• Schedule appointments or demos for senior sales team members when required.
• Meet or exceed daily, weekly, and monthly KPIs (calls made, leads generated, conversions,
revenue).
• Build and maintain strong customer relationships to encourage repeat business and
referrals.
• Stay updated on product knowledge, competitor offerings, and market trends.
• Ensure all communications reflect a professional brand image and tone.

• Organized, labeled, and restocked merchandise such as kitchenware, ornaments,
fragrances, bathroom accessories, and furniture according to store standards.
• Retrieved items from inventory and coordinated stock placement to maintain product
availability and neat displays.
• Assisted customers by answering questions, providing product information, and
recommending items based on their needs and preferences.
• Maintained cleanliness and visual appeal of the sales floor to enhance the overall shopping
experience.
• Supported daily store operations, including monitoring stock levels and reporting low or
missing items.
• Worked collaboratively with team members to ensure smooth store operations and
efficient customer service.
• Helped reduce customer wait time by promptly attending to inquiries and locating
products quickly.

• Set-up 50 mini desktops combined with monitors for the college students at Australian
University of Kuwait (AUK).
• Repaired a total of 40 defective computers/laptops with provided components (GPUs,
RAMs, power supply, hard disk drives/solid disk drives, etc.).
• Diagnosed and resolved technical issues with contractor products/devices, implementing
effective solutions to ensure optimal performance and reliability.
• Created bootable media for reinstallation/installation of operating systems (Windows 10,
Ubuntu, Linux Mint, etc.).
• Supported software configuration and BIOS setup, ensuring proper system initialization
and performance.
• Collaborated with company staff for smooth and efficient processing of documents
regarding contracts to the companys contractors.
• Maintain accurate records of maintenance activities, repairs, and service requests.
• Interact with customers or clients to provide technical support and answer questions.