Senior Solutions Architect
Qatar Foundation
مجموع سنوات الخبرة :18 years, 7 أشهر
• Analyze requirements from different QF entities and identify alternative solutions, assess feasibility, and recommend new approaches via technology enablement.
• Evaluating technical proposals from external services providers in domains of smart payment cards, processes, payment gateways, identity management & MIS.
• Communication with external service providers for pricing negotiations on new initiatives and managing the process till the completion stage of project award.
• Involved in bidding process on behalf of QF for evaluating technical responses and responding to bidder queries for enterprise solution projects.
• Overseen work of external service providers on an ongoing basis and throughout the life cycle of the projects to ensure support to business users.
• Worked as project manager on big data project for a telco client.
• Leading project management, solution design and requirement analysis activities for private & public sector clients in banking, telecom, public sector, education and retail.
• Lead in-house teams to develop on-premises and cloud-based enterprise software based on propriety and open source models.
• Key account manager to local banks for on-going and new initiatives in digital solutions to support retail and corporate banking operations.
• Developed proposals/responses to RFPs, RFIs, EOIs and client requirements in collaboration with technical, finance and sales team.
• Developed new idea pitches on IoT, big data and RPA for various business sectors.
• Worked on National Single Window project for FBR Pakistan to gather existing processes of responsible other government agencies, perform gap analysis and recommend to-be processes for system implementation for all stakeholders.
• Developed technical presentations, proposals and client facing presentations.
• Conducted performance appraisals and training needs for assigned resources.
• Performed project management and business analysis for consumer banking app.
• Lead agile / scrum-based project management processes implementation across different projects teams in the organization.
Projects:
Commercial Bank of Qatar (Project Manager)
• Lead the SharePoint based solution delivery and performed business analysis.
• Developed BRD, Functional Requirements and Project Plans with signoffs from client.
• Discussed and prioritized business requirements with client stakeholders, liaised with development and testing resources during project life cycle.
• Monitored status and progress of projects at all stages of their execution.
TransRe US - Project Portfolio (Delivery Lead)
• Ensured services to client for design, strategy, requirements, change management and best practices for delivery of web and mobile app solutions.
• Performed scrum master role and used JIRA/TFS platform for project and requirements management.
• Provided leadership to technical team for solution architecture and integrations.
• Gathered and analyze requirements for web and mobile apps.
• Prepared storyboards, user stories, development guidelines, and reports.
• Discussed UX (user experience) design strategy with client and aligned in-house UX and Dev team to utilize latest frameworks.
• Directed client interfacing and managing requirements life cycle.
• Functional testing of web apps and API’s for data validation.
On contract with MEEZA, A Qatar Foundation venture.
- Worked in CRM, Service Management, Contract Management, Business Process Management and Automation, Point of Sales and ERP domain projects.
- Developed Business Requirements Documents (BRDs), Requirements Questionnaire, Technical Proposals, Business Cases, End User Documentation, Prototypes and Wireframes.
- Conducted gap analysis of AS-IS IT Services, Applications and Infrastructure. Recommended TO-BE state based on business domain and industry best practices.
- Conducted business requirements sessions with clients and vendors.
• Develop RFP, RFQs, ITNs and RFI responses for major public and private sector clients in US for Mobility, Web Applications, Business Intelligence and Portals service lines.
• Understand the scope and identify technical and business requirements and questions.
• Prepare project plan for response components, deliverables and owners.
• Craft the technical response outline and template.
• Schedule stakeholder meetings and coordinate requirements.
• Produce statement of work, proof of concepts and solution approach.
• Transform business requirements in proposed solution using UML diagrams.
• Develop customer facing presentations and marketing collateral.
• Train new resources on AAJ’s scope of services and technologies.
• Worked as an outsourced consultant to Etisalat - IT Services Delivery department.
• Developed Business Requirements Document (BRD), Requirement Realization Documents (RRD) using UML and Marketing Content Proposal (MCP) with business case identification.
• Performed requirement analysis activities for revenue assurance, finance, WFM, call center, customer care, marketing, billing, warehouse, engineering and BI department projects.
• Conducted requirements elicitation via interviewing and calls
• Determined requirements using structured approach, techniques and tools for documentation including IBM Rational Requirement Composer
• Analyzed, evaluated, validated and decomposed high-level information from proposals, business requirement documents and change requests into functional requirements
• Classified and prioritized requirements based on mutual understanding with the client
• Applied OO techniques using UML models in documentation of functional requirements.
• Managed project changes through change management process and tools.
• Coordinated with technical teams and PMs for estimations, kick-off meetings and UATs.
• Followed archiving process of project documentation on SharePoint portal.
• Coordinated with ISVs for solution feasibility, cost and implementation efforts e.g. Alcatel Lucent for IP telephony, IVR, toll free services project.
• Supported PMO teams during analysis, design, development and project release.
• Assisted in KPI’s achievement as per department milestones and annual targets.
• Contributed to knowledge base with business processes for reusability.
• Enterprise Services Optimization: Performed process reviews across client organization and collected services performance metrics to assure continuous improvement.
• Services Augmentation: Helped analyze legacy systems and processes to derive required business functions and rules for optimized service delivery to clients.
• Business Analysis: Translated business requirements into systems qualities and repeatable design strategies and patterns. Demonstrated conceptual and working knowledge of System Development Life Cycle (SDLC) and UML Methodologies to live projects.
• Services & Process Mapping: Mapped business processes and services using industry frameworks (ITIL, ITUP) to recommend best practices to improve business process and services.
• Project Maintenance & Reporting: Maintained project schedules with risk mitigation strategies, monitoring & reporting effectiveness of project delivery and maintenance to senior managers.
• Training & Leadership: Exhibited leadership skills to keep team aligned and trained new staff.
• Account Management: Managed and maintained projects and portfolio of projects including ICT consultancy, Biometric based Identity & Access Management, Smart Card, Banking, Telco, Smart ID Cards, citizen centric enrolment, Healthcare, Insurance and payment solutions.
• Client Relationship Management: Maintained strong relationships with existing business accounts; also managed NDAs and handled contracts with new and existing business partners.
• Business Development of new and existing customer accounts by selling worth US$ 8-10M biometric based access management and public safety solutions; contributing towards company’s revenue for investment in new business streams
• Pre-Sales: Developed and delivered technical proposals, responded to RFPs & tenders and conducted solution demos for public and private sector projects for Asia, Gulf and Africa.
• Client Services Delivery: Managed timely delivery of tailored solutions and services to clients based on project requirements, request for changes and support contract.
• Marketing Communications: Conceptualized and orchestrated new and existing product line marketing strategies using web, print, digital/social media, SEO and blogging content.
• Business Analysis: Validated client business requirements and system capabilities through SME and stakeholder interviews. Developed crucial technical/business process flows. Provided best practices and industry insight articles on cloud based application development.
• Technology Research: Carried out effective research & analysis into new technology, innovations and products within organization’s area of resource expertise. Drafted whitepapers on cloud applications for each business vertical.
• Requirements Gathering: Performed Requirement Analysis through brainstorming sessions, Business and Systems reviews to understand client requirements and system design.
• Business Analysis: Performed functional decomposition of business requirements using UML notations and developed system diagrams including use cases, ERDs, business process flows, sequence, activity, architecture and deployment diagrams.
• Requirement Management: Managed changes in business requirements, scope of work and subsequently finalized approach for solution development and delivery to end user and clients.
• Training & Documentation: As ITS Academy Trainer, designed tailored training courses and trained staff and clients. Developed installation guides, user manuals, self-paced print., online and video tutorials of new application releases.
• Account Management / Service Delivery: Managed the accounts portfolio and service delivery of largest telecom client base from Asia, Gulf & African Regions.
• Project Leadership: Performed Project Lead role to manage documentation team, delivery of crucial projects and trained new team members to become independent writers and analysts.