Service Coordinator
VSUN ELECTRONICS TRADING LLC
Total years of experience :10 years, 3 Months
SERVICE COORDINATOR:-
Receiving units for repair from walk in customers and from different shops. answer customers questions,
Creating job card and closing job after repair online(CODB).
Returning units after repair to shops by company driver and courier.
Transferring and receiving material from warehouse and china (spare parts, doa units, refurbish units).
Maintaining data in excel and hard copies (available stock, material transfer).
Coordinating with other GCC country Service centers service issues, spare part availability, doa and grv approvals
Approving DOA and GRV.
SERVICE TECHNICIAN:-
Service of Mobile phones and tablets with required standers and return them within the designated period.
Trouble shooting, upgrading software, Quality Checking, Customer support
Checking of DOA units and Refurbish Doa units.
PROMOTER:-
Offer advice on the available products to the customers.
Demonstrate appropriate products to meet their needs.
Communicate to costumers the information on special offers/sales promotion
Comply with all company policies and procedures.
Have a passion for providing quality customer service and good skill.
SERVICE TECHNICIAN:-
Repairing of Fly and Eurostar Onyx mobiles and Tablets with required standers and returns them within the designated period.
Checking of Sales Return Units and making First Sale.
Providing feedback to Quality and R&D team about product failures.
STORE ASSIATANT:-
Handling of Spare part Store. Receiving spar pats from supplier. Sending spare parts to other branches. Maintaining spare consumption data.