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marwa hassan, Business Development Manager

marwa hassan

Business Development Manager·INDEX Holding

United Arab Emirates

Higher diploma, Legal Translation and UN Language

Work experience

Total years of experience: 9 years, 5 months

Business Development Manager

June 2018 - Present

INDEX Holding

United Arab Emirates

June 2018 - Present

Achieve sales targets as defined by management.
•Establish and maintain strong client relationships through regular close contact account management by regular face to face meetings, telephone, mail and email communication.
•seek new ways to increase the services offered to existing client and increase the income generated.
•Source and develop new business opportunities.
•Follow up, support and action any potential new business clients.
•Retain portfolio of clients.
•Manage sales opportunities in a structured and documented fashion
•Work closely with the project team in order to maintain a continuous knowledge of project status and to identify potential issues or opportunities within or related to the project
•Communicate and coordinate appropriate account details to various teams and subcontractors in a timely manner as per the policies and procedures to ensure clients’ needs are known and dully met.

Company industry:
Other Business Support Services
Job role:
Management

Customer Service

March 2017 - May 2017

Abu Dhabi Commercial Bank

United Arab Emirates

March 2017 - May 2017

Remained updated on all available financial products and financing packages.
•Attracts potential customers by answering product and service questions; suggesting information about other products and services
•Assisted customers by offering sound financial advice.
•Made recommendations for customers considering various banking products.
•Managed in-person over-the-phone and email inquiries in a timely manner.

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service

February 2014 - February 2014

Emirates NBD Bank

United Arab Emirates

February 2014 - February 2014

Analyzed new financial products and made purchasing recommendations.
•Dealing with Royal Family Members.
•Determined client needs and offered customized solutions.
•Ensured that all bank transactions remained confidential.
•Reviewed security procedures with office staff.
•Verified information on loan applications.
•Ensured that clients received the best available rates.

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service and Sales

September 2013 - February 2014

Emirates NBD Bank

United Arab Emirates

September 2013 - February 2014

as part of a team of Sales Executives, selling a wide range of financial products.
•Contacting new customers to introduce and promote products.
•Training new staff on call logging software.
•Redirecting enquiries to the appropriate person.
•Contributed to and participated in team meetings and activities.
•Processing orders.
•Maintaining a working understanding of key suppliers, competitive position.
•Logged enquiries and resolutions on a database.
•Offered customers alternatives and upselling.

Company industry:
Banking
Job role:
Customer Service and Call Center

Administrator

January 2013 - August 2013

Hawas TV Channel Dubai Studio City

January 2013 - August 2013

Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports.
•Set up and handled incoming mail and office filing systems.
•Collected and coordinated the flow of internal and external information.
•Managed office equipment and office space.
•Established the administrative work procedures for tracking staff’s daily tasks.
•Provide full secretarial support to Human Resources Manager.

Voice Over Artist in Hawas TV Channel, Dubai Studio City Jan 2013 to Aug, 2013.
Worked as a Voice Over Artist for promoting the Channels new programs.

PA in CKD designs co. in Cairo - Egypt Sep, 2011Jan, 2012.
•Provide general secretarial / administration support to senior managers & Directors.
•Dealing with incoming emails, faxes and post.
•Responsible for answering & screening telephone calls & face to face enquiries.
•Making appointments and arranging travel
•Carrying out routine administrative duties like photocopying and filing.
•Maintaining and enhancing the working environment of the department.
•Ensuring the computers, printers etc. are operational, troubleshooting and dealing with security issues.
•Coordinated with other offices and companies for activities and meetings.
•Took minutes of the meetings and handled the schedule of the superior.

Secretary and Therapy coordinator in UAE Down Syndrome Association Dubai UAE 2011.
•Responsible for coordinating therapy appointments and correspondence with other specialists.
•Scheduling and maintaining recall appointments and follow up appointments for "unscheduled" patients.
•Assisting therapist with patient concerns and issues of noncompliance.
•Responsible for some management of the staff such as dispute resolution, disciplinary action.
•Assisted with patient scheduling, confirmation calls, new patient calls, greeting patients.
•Ability to work with interruptions and to manage multiple priorities.

Job role:
Administration

Education

The American University in Cairo

June 2010

June 2010

Higher diploma, Legal Translation and UN Language

Egypt

Al Maaref High Institute for language and translation

February 2006

February 2006

Bachelor's degree, English Language and Translation

Egypt

, websites, certificates, correspondence, tenders BUSINESS: Tourism, accounting, banking, financial, logistics, trade, insurance TECHNICAL: IT, hardware and software, machinery, electronics LEGAL: Contracts, official documents, EU legislation

Skills

Business Development
Expert
Business Development
Expert
Bank Relationship
Expert
Bank Relationship
Expert
Relationship Manager
Expert
Relationship Manager
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
MICROSOFT MAIL
Expert
MICROSOFT MAIL
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
ACCOUNT MANAGEMENT
Expert
ACCOUNT MANAGEMENT
Expert
EMAIL
Expert
EMAIL
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
SALES
Expert
SALES
Expert
Business Development
Expert
Business Development
Expert
Bank Relationship
Expert
Bank Relationship
Expert
Relationship Manager
Expert
Relationship Manager
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications

Training
Legal Translation and UN Language
American University in Cairo Show credentials