Head of Social Media
Rocket Internet
Total years of experience :5 years, 0 Months
Heading the Social Media Team of Kaymu.lk and promoting all business objectives of the company using social media outlets. Organizing paid and unpaid Social Media Promotions using a wide range of platforms. Taking day-to-day inquires and issues received through Social Media.
In additional to this all design material for Offline Marketing of the company are handled by me. Materials such as Handouts, Business Cards, Stickers, Standees, Banners, Backdrops, etc.
I joined this organization as a customer service executive and served in the complaint management team for premium customers and was in a charge of providing solutions to VIP customers. This job role includes;
• Taking ownership on the complaints of customers who bring in higher revenue to the network.
• If the complaint is made at the front office help desk I have to directly meet the customer and make arrangements to sort the issue as quick as possible.
• If the complaint is made through the call center firstly have to call the customer and try to sort the issue, and if that doesn’t work then I have to visit the customer and give him the solution.
• Working together with the network team in order to sort out network complaints.
• Maintaining data bases of daily complaint and present statistics at the monthly management meetings.
• I was in charge of all Value added service complaints, after sale complaints, 3G Data complaints and bypass complaints.
• Also did training sessions to the call center staff in order to handle calls in a professional manner and also did the script for the official call center recording
Working for a credit card processing department. where we get scanned application from direct sales teams and we call the customers and do strict verification and also verify details about apps employment from their employers. Then do amendments on our systems and approve or decline the card. if any suspicious applications are seen we also do a a fraud check.
2009 Institute of Personal Management Completed the Foundation & Certificate Courses in Human Resource Management successfully.
2009 Ladies College Department of Vocational Studies
2008 G.C.E (A/L) Examination (Carey College Colombo) Studied in the commerce stream and got through with a B pass and 3 C passes (B pass for General English)
2006 Singapore Informatics Followed the Certificate Course in Computer Studies and obtained a (A) Pass.
2005 G.C.E (O/L) Examination (Carey College Colombo) Got through with 5 A passes, 3 B passes and a C pass (A passes in English and English Literature)