System administrator/SAP support executive
Burjeel Hospital
Total years of experience :15 years, 11 Months
Provided technical support for hardware/software configurations and applications.
SAP support for the Hospital.
Provided connectivity (LAN, Internet) troubleshooting and support.
Monitoring and maintaining DNS, TCP/IP and wEbex servers.
Co-ordinated with clients to solve the issue till problem is fixed.
Additional responsibilities include installation of Antivirus, Application packages.
Installation, configuration and maintenance of Microsoft Outlook.
Installations, configuration and administrations of Operating system like Windows 8/7/XP.
Maintained technical knowledge in operating system.
Monitor, evaluate, and optimize system performance, develop disaster recovery procedures, provide system backup strategies, and implement system security policies.
Restores systems, files, etc. as necessary.
Plan, implement and validate systems and software.
Giving live support for the conference also monitoring and maintaining the audio / video systems.
Perform after hours and weekend/midnight shift activities and participate in On call duties.
As an IT Engineer giving continuous support for all the System Administration related issues includes Software & Hardware.
Responsible for handling issues related to VPN configuration and troubleshooting.
Providing continuous technical support for all kinds of Network and System related issues.
Maintaining and troubleshooting computers
Responsible for handling all kinds of issues related to WebEx
Responsible for handling issues related to VPN configuration and
troubleshooting
Handling tickets raised by Cisco clients through Remedy 7 and SRM
As an IT Analyst giving continuous support for all the System
Administration related issues includes Software & Hardware
Providing continuous technical support for all kinds of Network and System
Related issues
Configuring VOIP and PSTN lines on IP phones through Call manager (BGL
11, BGL21 and BGL31) for Cisco users and configuring IP Communicator
(Soft phone).
Configuring account for Cisco unified Personal Communicator, setting up
visual voicemail, configuring IPCC
Additional responsibilities include installation of Operating system,
Antivirus, Application packages.
Maintaining and troubleshooting computers.
Installations, configuration and administrations of Operating system like
Windows 7/XP.
Managing McAfee Enterprise admin and responsible for deployment of
antivirus in client machines.
Assume ownership of problems from any internal & external clients, and
follow path of escalated contacts to insure the problems are resolved in
timely and effective ways to the satisfaction of the requester.
Troubleshooting issues that arise in Cisco IP Phones, IP Communicator and
CUPC devices. Basic level of support on the Unity server, Cisco Personal
Communicator Assistant.
Different remote support tools are used like Cisco WebEx.
It’s a 3-Tier structure of support across Cisco. Tier1 is the initial point of
contact; Tier3 is the last level of support.
Configuring call manager features and services during the course of
troubleshoot process.
Working in shifts, 24X5 I need to co-ordinate with Clients and do the RCA
till the problem is fixed.
Taking care of all desktop and laptop. Handling Network issues.
Handling Auto-Cad classes.
• Diploma in Mechanical from Sanjay Memorial polytechnic college, Sagar. • Bachelor of Commerce (B.Com) from DR. C.V.RAMAN UNIVERSITY.