DR Specialist
Al Rajhi Bank
Total years of experience :16 years, 9 Months
Currently working as a DR Specialist for IT Disaster Management for the Client Al-Rajhi Bank
Organizing and Managing Disaster recovery Exercises from Planning to execution and scheduling DR tests
Coordinating all the changes of the IT infrastructure in the banks which includes AIX, Windows, SQL, Oracle etc.
Assisted and coordinated in the data migration and CMDB configuration
Requirement Analysis, Define the scope of the project, Identify project risks and document high level risks, assumptions and constraints.
Conduct a kick off meeting and develop a change management plan.
Interacting with Change management to track all the changes related to DR activities.
Updating the DR Policy & plan document on regular basis.
Publishing reports all stakeholders for DR related activities.
Supporting the Automation for DR recovery Drill planned quarterly
Trigger the BMC Orchestrator Automation for DR recovery.
Interacting with the Business team and assisting them in creating BIA for all the applications in bank.
Responsible for complete tracking of CR from occurrence to design fix to testing end across multiple geo locations.
Lead and manage the day to day activities within the IT data center of the international branches. Act as a data center supervisor responsible for and not limited to smooth operations of the systems, networks and reporting cycles.
Worked as a Technical lead and involved in testing of LTE features
Working closely with the engineering team to ensure release activities are accurately tracked and corrective actions are taken when required to keep releases on schedule.
Responsible for complete tracking of Platform CR from occurrence to design fix to testing end across multiple geo locations.
To facilitate enthusiasm among team members & to oversee project quality assurance.
To interact with other groups to ensure cross alignment of project goals spread across domain.
Providing technical support for troubleshooting, resolving issues and handling escalations from project. Overall responsible for the RAN network element technical Issue handling.
Handling of eNodeb and MME issue resolving and carrying out the testing for the LTE features.
Monitoring and measuring various aspects of performance so that overall performance can be maintained at baseline.
Supporting NodeB, RNC, OMC and NPO Software and hardware upgrades and providing training and expert support to team members.
Emphasizing on individual contributions by the team members. Planning of responsibilities to meet team schedules and goals.
Led a team of five professionals as NodeB Capacity Technical Prime for a successful release.
Developed, Executed and Analyzed Test strategies and test specifications and tested all aspects of the features and undertook responsibility for the features committed to test.
Provided technical support for troubleshooting, resolving issues and handling escalations from project.
Coordinated actions and investigations of technical issues between Customer regional care management, Product Line support teams.
Monitored and measured various aspects of performance so that overall performance can be maintained at baseline.
Supported NodeB, RNC, OMC and NPO Software and hardware upgrades and provided training and expert support to team members.
Supported new software release testing, preparing and reviewing test cases for NodeB/iBTS, performing software feature validation and documenting test reports.
Provided follow-up investigation and resolution of iBTS/NodeB Controller and Modem with R&D product line.
Conducted the unit testing and integration testing in the upgraded version
Identified bugs and reported to ABAP consultants and Basis consultants to rectify the same.
Conducted User Training & Prepared User Manuals
Identified the maintenance items and configured strategies, maintenance plans (Time and condition based) and scheduling parameters
Configured order types. (General Maintenance, Break down, preventive, Calibration, Mobilization & De-Mobilization, Fabrication).
Integration test with PS, CO and MM.
Conducted the Integration Testing and Data uploading activities through LSMW.
Conducted User Training & Prepared User Manuals
Worked for a 24X7 pattern, in the Network Operations Centre, managing different vendor’s network components such as Routers, Layer 2 Switches, and Access Gateways by means of remote management and voice support.
Installing, configuring and maintaining these network devices of various clients who were a part of “iPass” of different device vendors such as Cisco, Juniper, Sonicwall and Netgear.
Giving complete Layer1 to Layer 7 technical support for various Cisco Routers such as 9k series, Juniper 5GT series routers, Netgear SOHO routers, Netgear Prosafe L2 switches and Sonicwall firewalls.
To administer the networks of various customers of ‘iPass’, supporting them to bring up the network/tunnels and monitoring network traffic, troubleshooting the faults found on the network, debugging the issues are parts of daily activities.
Handling the customer raised PR(Problem report) and resolving the issues raised in the tickets if needed escalate to Level-4 support required as per policies. Setup a dispatch to the customer location if required in case of network outages.
By following the company’s SLA and protocols, ensuring the overall Service Quality to the customers by maintaining proper documentation, case history in all service tickets.