Service Manager
M/s Mahalaxmi Motors
Total years of experience :14 years, 10 Months
1) Company Name: M/s Mahalaxmi Motors ( An Authorised FORCE Motors Dealer)
Duration: Nov.2013 Till Date
Role: Service Manager
Responsibilities: • Identifying areas of improvement and recommending process modification to Enhance operational efficiencies in business.
• Manage warranty related issues, to minimize warranty cost and claim.
• To ensure smooth flow of service reception, workshop.
• Set and achieve the monthly goals and target for labor and upselling.
• Maintain the customer satisfaction index.
• Arrange Technical Training to workshop staff.
• Collecting feedback from customers to improve the service level.
• Establish sales and profit objective with financial controller and review daily progress
• Co-ordination between different department likes spare, accounts etc.
• Ensure all staff are trained
• Organizing service campaign at places where the flow of customers are less.
2) Company Name: Arabian Automobile Co. L.L.C. (An I.S.O. 9001-2000 company of A.W.R. Group a sole distributors of Nissan Motors Vehicles across U.A.E.)
Duration: Jan. 2007 till Aug. 2012
Responsibilities: • To ensure smooth flow of service reception, workshop.
• Achieve the monthly goals and target for labor and upselling.
• Maintain the customer satisfaction index.
• Provide Technical assistance to workshop staff.
• Collecting feedback from customers to improve the service level.
• Nissan Certified Service Advisor
• Achieved Service Advisor of the Month Award for 3 months when program was launched.
• Nissan Certified Master Service Advisor.
• 2nd Runnerup of NISAC national contest awarded with certificate, a Medal and a Cash Award
• Many appreciation letters from customers.
• Certificate of Recognition for the Top Performing Service Advisor for best up selling for many consecutive months.
• Honored with the Customer Satisfaction Award.
Trainings: • Training on Technical Service and maintenance of all Nissan Models.
• Customer handling
• Nissan Certification Training
3) Company Name: Asset Auto India Pvt. Ltd. (Dealer for Skoda
India Pvt. Ltd.)
Duration: April 2002 till Dec. 2006
Role: Senior Service Advisor
Responsibilities: To maintain customer satisfaction, Preparation of job card, estimation, promised time and cost, follow up of the job according to customer commitment. Taking approval of additional work, control quality of output. Doing final inspection before delivering the vehicle, Final Test drive along with customer, after service follow up
Trainings: • Attended training held in Skoda Auto (Aurangabad) . The main content was Technical Basic Training for Octavia Model.
• Attended basic training for Superb Model.
4) Company Name: Dons Garage
Duration: Oct. 1999 till March 2002
Role: Workshop Supervisor
Responsibilities: To maintain productivity an efficiency, handling shop floor management, trouble shooting and diagnosis, giving on job training to technician for their work progress and improvement of discipline and skill.
5) Company Name: Jay Vijay Motors Pvt. Ltd. (Dealer for Fiat Cars)
Duration: July 1998 till Sept. 1999
Role: Technician
Responsibilities: Pre-delivery inspection of new vehicles, routine servicing, Co-ordination with Supervisor, Maintenance of all Fiat Petrol and Diesel Cars.
Trainings: • Attended training held in Fiat Company (Mumbai) the main content was Fiat Uno Petrol extensive training.
• Fiat Uno Diesel Training
3 years Diploma in Automobile Engineering