System and Network Administrator
British Link Kuwait
مجموع سنوات الخبرة :18 years, 11 أشهر
Managed and maintained a complex network infrastructure, ensuring seamless connectivity and optimal performance.
Administered and supported various server environments, including installation, configuration, and troubleshooting.
Proficient in planning, deploying, and maintaining Active Directory domain services and group policies.
Implemented robust security measures, including firewalls and intrusion detection systems, to safeguard network resources and data.
Skilled in deploying and managing virtualization technologies, such as VMware or Hyper-V.
Managed Exchange server infrastructure for a large organization, ensuring optimal performance and availability.
Implemented and maintained email security protocols, including spam filters and antivirus measures.
Implemented and managed Sophos XDR antivirus and endpoint protection systems for a large organization.
Conducted regular security audits and vulnerability assessments to ensure policies were effective.
Provided training and guidance to end users on best practices for using and maximizing protections.
Proficient in managing and maintaining firewalls for network security and threat prevention.
Implemented and administrated Cisco Call Manager for a large telecom company, managing endpoints.
Collaborated with cross-functional teams to implement upgrades and new technologies, while providing end-user support.
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Established network specifications and analyzed workflow, access, information and security requirements.
Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
Worked with users to determine areas of technology in need of improved usability.
Managed onboarding and off boarding of employees.
Implemented corrective plans of action for network availability and latency.
Served as subject matter expert on proposed technology purchases.
Adopted cost-effective, useful solutions to implement into current systems.
Completed reports detailing network and systems performance and downtime issues.
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Spearheaded inventory control measures to replenish and maintain IT equipment.
rovided Tier 1 IT support to non-technical internal users through desk side support services.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Created help desk tickets, troubleshot and resolved desktop issues.
Monitored incoming contracts and service agreements for correct pricing and information.
Adhered to legal and contractual requirements for compliant contract processes.
Prepared and issued reports on contract performance and compliance.
Addressed contract disputes and provided advice and guidance to resolve issues.
Bachelor Of Computer Science