نافين بابو

Conducted client meetings and coordinated with internal departments to ensure seamless service delivery.
Managed client documentation, proposals, contracts, and follow-up activities to support operational efficiency.
Maintained accurate records and prepared business performance reports for management review.
Coordinated onboarding processes and ensured timely execution of client requirements.
Developed and maintained strong relationships with clients, ensuring high levels of customer satisfaction.
Collaborated with cross-functional teams to resolve operational issues and improve service quality.

• Prepare daily/weekly reports and handle customer queries to ensure satisfaction.

Assisted in daily showroom and after-sales operations, ensuring smooth workflow and customer service.
Coordinated service appointments, customer follow-ups, and vehicle delivery schedules.
Maintained operational records and prepared daily and weekly performance reports.
Supported inventory tracking and administrative activities related to sales and service operations.
Handled customer inquiries and resolved service-related concerns to enhance customer satisfaction.

• Contacted customers via calls and visits to recover pending dues.

Led a team responsible for managing loan recovery operations and customer follow-ups.
Coordinated with banking partners to monitor repayment status and ensure accurate record maintenance.
Prepared operational reports and tracked team performance against recovery targets.
Resolved customer issues and escalated critical cases to management when required.
Ensured compliance with company policies and operational procedures.

• Managed team workflow and monitored daily lab activities.

Supervised daily operational activities and ensured compliance with BIS standards and quality requirements.
Coordinated workflow planning, task allocation, and performance monitoring for operational staff.
Maintained operational records, audit documentation, and certification reports.
Managed client communications, sample tracking, and report delivery processes.
Streamlined administrative procedures to improve efficiency and turnaround times.
Addressed customer concerns and implemented corrective actions to enhance service quality.