Group IT Manager
Bell Racing International WLL
Total years of experience :22 years, 4 Months
• Design, managing and maintaining Bell Racing groups' IT, Information Security and Communication systems based in Bahrain, Belgium, Hong Kong and China.
• Responsible for group-wide system upgrade, purchase, recommendation and IT budgeting.
• Managing the day-to-day operations of the IT department and associated systems.
• Define, document, and implement IT policies, security policies and procedures; identifying problems; evaluating trends; anticipating requirements with senior management and executive management team.
• Leading and coordinating with different project teams to help implement Internal software applications, technical and functional analysis of Microsoft Dynamics AX ERP and Odoo ERP solution.
• Maintaining QoS by establishing and enforcing organization’s standards.
• Managing group's data center based in Bahrain and the remote site based in the Belgium and Hong Kong.
• Managing groups’ several cloud hosted services, cloud servers, backup solutions in different sites, disaster management and business continuity.
Current job scope is to improvise RUW ICT Infrastructure, deploy in-house storage, disaster recovery, Student & library management system and ERP Solutions. Responsible to manage the ICT departmental design and upgrade complete networking, server upgrade, IP telephony system upgrade installation, implementation, support, training, administration, and management.
Key Projects & Achievements:
Upgraded to Microsoft Dynamics GP 2013 from Dynamics AX 2004
Upgraded to Cisco Unified Communications Manager 9.0 from Cisco Call Manager 4.0.
Upgraded to Windows Server 2012 R2 from Server 2003 and Clients from Windows XP to Windows 7.
Designed and deployed NetApp solutions for Microsoft SQL Server 2012 and off-site DR solutions with leading ISP in Bahrain.
Deployed students management system PowerCAMPUS® and Library management system SirsiDynix®
Implemented complete Wi-Fi solutions all over the campus.
Installation, configuration, administrating and troubleshooting of large Windows 2008 R2 based domain with 700 plus users, MS Exchange Server 2007, SQL Server 2005 and 2008 servers, ISS, Cisco routers, switches, access points, IP telephone hardware and Cisco Call Manager systems backup and disaster recovery solutions.
Verification of successful completion of daily database backup of Windows, Exchange, ERP Servers and SQL Servers and keeping proper record of day to day backup procedures. Keeping proper database backup, maintenance plan and log-shipping and preparing reports when required.
Administration of VERITAS Backup Exec 11d with AD & Exchange backup agents and NetApp storage for SQL Servers.
Successfully deployed disaster recovery (DR) plan for university with leading ISP in Bahrain and adapted in-house SAN storage.
Verification of local and off-site storage and disaster recovery solutions and ensuring maximum availability of data and applications.
Procurement and management of Telecom links, ADSL, DNS, Emailing Services, Google App solutions, e-Fax, SSL Certificates including company-wide upgrades and renew of services.
Managing and mentoring the team of 5 ICT helpdesk staff and ensuring smooth running of day to day IT helpdesk operation. Also supervising, involving in the day- to-day hardware, network, software troubleshooting and end user training. Also involved in recruiting new ICT support staff when required.
Planning, developing and implementing the ICT yearly budget, obtaining competitive prices from various vendors, to ensure cost effectiveness; have taken full responsibility of ICT budgeting and estimation for the University.
Involved in Vendor selection, Warranty and AMC negotiations and renewals of AMC for various, Negotiate and maintain SLA's and OLA's.
Successfully implemented ISO 9001:2008 and has extensive hands-on experience in preparation of various ISO 9001:2008 ICT procedures and policies for staff and student usage in the University.
Developed & established various IT policies and procedures in line with the organizational goals and objectives to ensure the efficient & cost effective operations based on internationally accepted best practices.
Managing Microsoft GP and AX ERP system, Library management system SirsiDynix® and student management system PowerCAMPUS®.
Successfully deployed MS Dynamics GP 2013 ERP and provided training & support for HR and Finance staff.
Installation of new hardware/ software and keeping track of university ICT assets, Licenses, SLAs and maintain proper records.
Managing university CCTV and security system, monitoring related software and hardware and reporting to security department or concerned 3rd party service providers when required.
Recommendation of 3rd party service providers based on market study and reputation. Recommending management for improvements in campus IT infrastructure for more efficient use of IT systems.
• Administrating Windows Server 2003 and 2008, SharePoint Server 2007 and Exchange Server 2007. Managing Active directory and Networking infrastructure for 25 plus users and various networked systems.
• Carrying out Windows server administration tasks like; new server/hardware installations, configurations, managing active directory, adding/terminating users, assigning rights and access using, performing backups and restores and Deploy or Install Patches and Updates. Managing Exchange database and mailbox backups and recovery using 3rd party applications like Symantec Backup Exec 2010 as well as Exchange’s built-in NTBACKUP backup options.
• Administrating MS SQL Server 2000 and 2005, performance tuning, SQL query using Performance Monitor and SQL Profiler monitoring and troubleshooting tools.
• Performing day-to-day DBA operations like; database backups, restores, database shrink operations, running DBCC commands, log shipping, maintaining backup procedures and critical tasks like; clustering, managing indexes, integrity checks and database mirroring and created several T-SQL queries based on user requirements.
• Maintaining company’s large network, managing network operations including, troubleshooting connectivity problems; installing & maintaining Cisco routers and switches.
• Managing and training team of Technical support engineers, supporting customers / clients over the phone; personally and on desktop sharing tools like Team Viewer and RealVNC applications.
• Involved in implementing GPRS system project for online POS Terminals of company with Leading ISP in Bahrain.
• Performing preventive maintenance on hardware and software; conducting a theory and practical classes for briefing for all staff; preparing technology and systems for new and existing staffs also keeping records of IT inventory.
• Windows 2000 and 2003 Server Administrating.
• Maintaining Network of the Company having around 50 computer systems controlled by windows 2000 Server.
• Maintaining the network connectivity and Maintaining and regular service of the computer systems and Windows 2000 and 2003 Server environment.
• 24 hr on call support to the sits where the temporary computer systems are placed and connecting them over companies secure VPN and AD.
• Troubleshooting companies HP, IBM Servers and OS related problems
• Providing technical support to internal and external staffs and supporting them over phone or using desktop sharing applications.
• Administrating and Managing SQL 2000 server, including SQL Reports, Queries, daily, weekly and monthly backups and database maintenance.
• Backing up SQL database using VERITAS Backup and Windows backup.
• Managing Users and granting permissions using Active directory.
• Developed & Administrating Website and FTP administrating, E-MAIL and Internet server administrating.
• Hardware maintenance, Hardware troubleshooting, Installation of different kinds of hardware and networking tools.
• Maintaining Software side of the systems like installing required software, regular check-up for all the systems in the company.
• Updating and regular check-up of systems for virus free environment, regular maintenance of Anti virus software for all the systems.
• Maintaining Network of the whole Online Variable Data printing Department \[O.V.D.P. Dept.\].
• Maintaining the network connectivity and Maintaining and regular service of the computer systems and Win2K Server.
• Hardware maintenance, Hardware troubleshooting, New Hardware Installation, New System - Assembling and Regular maintenance of Systems, Formatting systems, Partitioning on new hard disk.
• Maintaining Software for systems like installing required software’s, regular check-up for all the systems in OVDP Dept.
• Updating and regular check-up of systems for virus free environment, regular maintenance of Anti virus software for all the systems.
• Managing Company LAN and WAN, Administration of Windows 2000 Server including Security Implementation by Group policy & Management, Domain control, .
• Installed and configured DNS, DHCP on windows platform on a domain.
• Hardware - Networking and Software troubleshooting and Desktop support via Remote Access.
• Installed windows 2000 professional client Operating System via Remote Installation service to Compaq Systems.
• Upgrade and Configure network equipment for use on Operational networks.
• Work and resolve technical problems and issues reported from the.
• Work independently to resolve complex technical problems Work with an English speaking, multicultural team, operating in different time zones .
• Installs, configure and maintain new or modified hardware and software required including operating systems.
• Performs Local Area Network planning, cabling, and troubleshooting
• Conduct research on the capabilities of various systems used within the company, including hardware, user support.
Reg. No: P1176