Seiner Project Manager
Abu Dhabi Customs
مجموع سنوات الخبرة :21 years, 7 أشهر
- Senior Project Manager for strategic projects in Abu Dabi Customs such as "customer journey enhancement" and "implementation of Microsoft dynamic CRM system".
- An active member of the service design team and responsible for the implementation of the effortless Customer Experience program of the Abu Dhabi government.
- Prepare the Administration Customer Experience Strategy
- Supervise IT Operations and Projects
Microsoft Azure & Office 365 Transformation
Cisco network infrastructure
Qmatic, CCTV, & Access control systems
Website & ERP
- Design and supervise two projects for UAE Ministry of Cabinet Affairs and The Future in Jordan (Government Accelerators and Government Service Hub).
- Part of the excellency program committee responsible for 7 stars program and Dubai excellency program.
- Setting the strategic plane for Premium current government service centres and its future expansion.
- Preparing feasibility studies for the company new projects.
- Coordinate with MOHRE and Dubai courts for IT systems operations.
Duties & responsibilities
- Design and supervise customer experience solutions for the company enterprise projects such as:
o Dubai municipality (DM)
o Dubai Health Authority (DHA)
o Ministry of Health and Prevention (MOHAP)
o Ministry Of Human Resources & Emiratisation (MOHRE)
o Abu Dhabi Judicial Department (ADJD)
o Telecommunications Regulatory Authority (TRA)
o PMO Happiness meter integration project to connect happiness meter with CEM, EID, and Khadamati server for all federal entities.
o Ministry of Foreign Affairs and International Cooperation (MOFAIC)
o First Abu Dhabi Bank (FAB)
o MTN - Nigeria
o MTN - Sudan
- Design and supervise IT package solutions for the company enterprise projects such as:
o Ministry of Cabinet Affairs and the Future - Service 1 - IT and AV solution
o Tas-heel IT package (24 centres)
o Taw-jeeh IT package (13 centres)
o Tad-beer IT Package (8 centres)
- Consultancy service for MOHRE to design the IT requirements for Taw-jeeh and Tad-beer centres.
- Supervising customer experience support, implementation and development teams.
Duties & responsibilities
- Manager support and implementation team.
- Design and implementation for the company customer experience solution such as:
o EmiratesIdentity Authority
o Dubai Courts
o Dubai Chamber
o Dubai Land Department
o GDRFA - All Emirates except Sharjah
o ENOC - Tasjeel centres (Dubai and Sharjah)
o AD municipality
o Emirate Post
o DED - Abu Dhabi
o Dubai Islamic Bank
o Dubai Commercial Bank
Duties & responsibilities
- Project Manager for NBAD customer experience solution implementation and support.
- Project Manager for ADCB customer experience solution and integration with banking system through tibco middleware.
Duties & responsibilities
- Manager support and implementation teams.
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