ERP and EPM Manager
Saudi Tourism Authority
Total years of experience :12 years, 1 Months
Responsibilities:
• Oversee the implementation, management, and optimization of the organization's ERP and EPM systems to enhance operational efficiency and drive strategic decision-making. Work as the point of contact with the ERP & EPM vendor.
• Lead ERP and EPM implementation projects, including requirements gathering, configuration, testing and training.
• Analyze the workflow to identify possible application solutions or workflows within the defined application scope and interconnectivity to other applications like RPA, Workplace Management and No Code Low Code Platforms.
• Configure the system tools and participate in the implementation management and the workflow set-up; coordinate and govern the evolution and customization in the future.
• Manage support requests in coordination with the ERP and EPM vendors and related ERP support vendors.
• Ensure seamless integration between ERP and EPM systems and other critical business applications and data sources.
• Continuously assess and optimize ERP and EPM systems to improve efficiency, performance, and user satisfaction.
• Support and train users on ERP, maintain a knowledge base for departments throughout the organization and maintain comprehensive documentation; promote best practices in the applications utilization.
• Manage relations with ERP and EPM vendors, including contract negotiation, issue resolution and performance evaluation.
• Ensure smooth and effective operations of the work unit, include tasks like crafting RFPs.
Responsibilities:
• Oversaw the daily operation, maintenance, and optimization of the organization's ERP system, including ensuring the system’s stability, availability, reliability, and performance.
• Led and managed a team of ERP administrators, analysts, and support staff; provided support and guidance to end-users, troubleshot issues, and coordinated with the IT support team to resolve ERP-related problems.
• Resolved ERP-related problems by clarifying the user’s queries/issues, determining the causes of issues, providing the best solutions to resolve the issues, and following up to ensure resolution.
• Liaised with the ERP training team to ensure that the training content and materials for ERP meet end-user needs.
• Designed and developed the documentation and end-user quick guides in coordination with core business units.
• Analyzed and reported trends and major issues to the Problem Management Unit and relevant MOMRA leadership.
• Planned and coordinated ERP system upgrades, patches & enhancements, ensuring minimal disruption to operations.
• Celebrated for successful go-live of project across 150 operating units, including ministries, municipalities, & municipal offices.
• Played a vital role in resolving 20, 000 tickets within the year as per the uptime guarantee outlined in Service Level Agreements.
Responsibilities:
• Led and managed Oracle Financial implementation projects, provided expert guidance, and ensured the optimal utilization of Oracle Financial software to support the financial and accounting functions of the Ministry.
• Collaborated with the Ministry’s stakeholders to gather and analyze specific business requirements, and translated them into functional specifications for Oracle Financials.
• Involved in all phases of the Oracle Financial Application implementation cycle from requirements gathering & analysis to system design, development, testing and implementation.
• Managed and coached junior team members during projects and actively mentored Consultants in the Finance team.
• Developed & designed customized solutions for Oracle Financial applications to address unique user requirements.
• Configured and customized Oracle Financial applications to meet the unique needs of the Ministry, including modules such as Oracle E-Business Suite.
• Ensured that all financial processes and transactions within the Ministry adhered to government regulations and financial standards. Identified functional gaps and provided corrective actions.
• Rendered training to the Ministry staff and end-users, facilitated their efficient use of Oracle Financial applications.
Responsibilities:
• Provided expert guidance and support in the implementation, configuration, and maintenance of Oracle Financial applications.
• Led implementation of a new chart of accounts based on the requirements of the Ministry of Finance (Government Finance Statistics Manual 2001), in Oracle GL and made necessary changes in AP and AR.
• Completed annual setup, including defining summary accounts, calendar, sequences, budget, and scheduled reports.
• Collaborated with stakeholders to gather and analyze business requirements, and translated them into functional specifications for Oracle Financials.
• Planned and executed the testing processes, including unit testing, integration testing and user acceptance testing to ensure the reliability and accuracy of the Oracle Financial system.
• Actively performed testing of new releases of EBS before implementation and usage in a production environment.
• Analyzed and troubleshot EBS system functional issues reported by end users.
• Provided training to end-users and supported them in understanding & using Oracle Financial applications effectively.
• Created and maintained documentation related to Oracle Financials implementation, configurations, and processes.
• Celebrated successful go-live of project across 150 operating units, including ministries, municipalities, & municipal offices.
• Played a vital role in resolving 20, 000 tickets within the year as per the uptime guarantee outlined in Service Level Agreements.
