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نواف بن نفجان, ERP and EPM Manager

نواف بن نفجان

ERP and EPM Manager·Saudi Tourism Authority

المملكة العربية السعودية

بكالوريوس, Accounting

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 3 أشهر

ERP and EPM Manager

أكتوبر 2021 - حتى الآن

Saudi Tourism Authority

الرياض، المملكة العربية السعودية

أكتوبر 2021 - حتى الآن

Responsibilities:
• Oversee the implementation, management, and optimization of the organization's ERP and EPM systems to enhance operational efficiency and drive strategic decision-making. Work as the point of contact with the ERP & EPM vendor.
• Lead ERP and EPM implementation projects, including requirements gathering, configuration, testing and training.
• Analyze the workflow to identify possible application solutions or workflows within the defined application scope and interconnectivity to other applications like RPA, Workplace Management and No Code Low Code Platforms.
• Configure the system tools and participate in the implementation management and the workflow set-up; coordinate and govern the evolution and customization in the future.
• Manage support requests in coordination with the ERP and EPM vendors and related ERP support vendors.
• Ensure seamless integration between ERP and EPM systems and other critical business applications and data sources.
• Continuously assess and optimize ERP and EPM systems to improve efficiency, performance, and user satisfaction.
• Support and train users on ERP, maintain a knowledge base for departments throughout the organization and maintain comprehensive documentation; promote best practices in the applications utilization.
• Manage relations with ERP and EPM vendors, including contract negotiation, issue resolution and performance evaluation.
• Ensure smooth and effective operations of the work unit, include tasks like crafting RFPs.

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
الإدارة

ERP Operations Manager

سبتمبر 2020 - سبتمبر 2021

Ministry of Municipal and Rural Affairs

الرياض، المملكة العربية السعودية

سبتمبر 2020 - سبتمبر 2021

Responsibilities:
• Oversaw the daily operation, maintenance, and optimization of the organization's ERP system, including ensuring the system’s stability, availability, reliability, and performance.
• Led and managed a team of ERP administrators, analysts, and support staff; provided support and guidance to end-users, troubleshot issues, and coordinated with the IT support team to resolve ERP-related problems.
• Resolved ERP-related problems by clarifying the user’s queries/issues, determining the causes of issues, providing the best solutions to resolve the issues, and following up to ensure resolution.
• Liaised with the ERP training team to ensure that the training content and materials for ERP meet end-user needs.
• Designed and developed the documentation and end-user quick guides in coordination with core business units.
• Analyzed and reported trends and major issues to the Problem Management Unit and relevant MOMRA leadership.
• Planned and coordinated ERP system upgrades, patches & enhancements, ensuring minimal disruption to operations.
• Celebrated for successful go-live of project across 150 operating units, including ministries, municipalities, & municipal offices.
• Played a vital role in resolving 20, 000 tickets within the year as per the uptime guarantee outlined in Service Level Agreements.

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
الإدارة

Senior Oracle Financial Application Consultant (Acting Financial Team Lead)

يناير 2019 - سبتمبر 2020

Ministry of Municipal and Rural Affairs

الرياض، المملكة العربية السعودية

يناير 2019 - سبتمبر 2020

Responsibilities:
• Led and managed Oracle Financial implementation projects, provided expert guidance, and ensured the optimal utilization of Oracle Financial software to support the financial and accounting functions of the Ministry.
• Collaborated with the Ministry’s stakeholders to gather and analyze specific business requirements, and translated them into functional specifications for Oracle Financials.
• Involved in all phases of the Oracle Financial Application implementation cycle from requirements gathering & analysis to system design, development, testing and implementation.
• Managed and coached junior team members during projects and actively mentored Consultants in the Finance team.
• Developed & designed customized solutions for Oracle Financial applications to address unique user requirements.
• Configured and customized Oracle Financial applications to meet the unique needs of the Ministry, including modules such as Oracle E-Business Suite.
• Ensured that all financial processes and transactions within the Ministry adhered to government regulations and financial standards. Identified functional gaps and provided corrective actions.
• Rendered training to the Ministry staff and end-users, facilitated their efficient use of Oracle Financial applications.

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
الإدارة

Oracle Financial Application Consultant

أغسطس 2015 - مارس 2018

Consultative Assembly of Saudi Arabia (Shura Council)

الرياض، المملكة العربية السعودية

أغسطس 2015 - مارس 2018

Responsibilities:
• Provided expert guidance and support in the implementation, configuration, and maintenance of Oracle Financial applications.
• Led implementation of a new chart of accounts based on the requirements of the Ministry of Finance (Government Finance Statistics Manual 2001), in Oracle GL and made necessary changes in AP and AR.
• Completed annual setup, including defining summary accounts, calendar, sequences, budget, and scheduled reports.
• Collaborated with stakeholders to gather and analyze business requirements, and translated them into functional specifications for Oracle Financials.
• Planned and executed the testing processes, including unit testing, integration testing and user acceptance testing to ensure the reliability and accuracy of the Oracle Financial system.
• Actively performed testing of new releases of EBS before implementation and usage in a production environment.
• Analyzed and troubleshot EBS system functional issues reported by end users.
• Provided training to end-users and supported them in understanding & using Oracle Financial applications effectively.
• Created and maintained documentation related to Oracle Financials implementation, configurations, and processes.
• Celebrated successful go-live of project across 150 operating units, including ministries, municipalities, & municipal offices.
• Played a vital role in resolving 20, 000 tickets within the year as per the uptime guarantee outlined in Service Level Agreements.

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
تكنولوجيا المعلومات

Oracle Financial Application Specialist

مارس 2015 - أغسطس 2015

Ministry of Health (MOH)

الرياض، المملكة العربية السعودية

مارس 2015 - أغسطس 2015

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
تكنولوجيا المعلومات

Intern

سبتمبر 2014 - أكتوبر 2014

Ministry of Health (MOH)

الرياض، المملكة العربية السعودية

سبتمبر 2014 - أكتوبر 2014

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
تكنولوجيا المعلومات

Finance Researcher

مايو 2010 - ديسمبر 2010

Human Resources Development Fund (HRDF)

الرياض، المملكة العربية السعودية

مايو 2010 - ديسمبر 2010

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
التمويل والإستثمار

Assistant Finance Researcher

سبتمبر 2007 - مايو 2010

Human Resources Development Fund (HRDF)

الرياض، المملكة العربية السعودية

سبتمبر 2007 - مايو 2010

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
التمويل والإستثمار

Accountant

يونيو 2007 - سبتمبر 2007

Saudi Ceramics Company

الرياض، المملكة العربية السعودية

يونيو 2007 - سبتمبر 2007

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
المحاسبة والتدقيق

التعليم

King Saud University

يناير 2007

يناير 2007

بكالوريوس، Accounting

المملكة العربية السعودية

Skills

Business Transformation
Expert
Business Transformation
Expert
Enterprise Systems
Expert
Enterprise Systems
Expert
IT Service Management
Expert
IT Service Management
Expert
Business Process
Expert
Business Process
Expert
Project Management
Expert
Project Management
Expert
Information Systems Management
Expert
Information Systems Management
Expert
Technical Skills: SQL, Pl/SQL, MS Office, Jira & Manage Engine
Expert
Technical Skills: SQL, Pl/SQL, MS Office, Jira & Manage Engine
Expert
Business Solutioning
Expert
Business Solutioning
Expert
IT Management Skills: PMP, Agile, Scrum, ITIL, and Oracle Unified Method OUM
Expert
IT Management Skills: PMP, Agile, Scrum, ITIL, and Oracle Unified Method OUM
Expert
Supply Chain (Purchasing and Inventory)
Expert
Supply Chain (Purchasing and Inventory)
Expert
Enterprise systems Implementation and consulting
Expert
Enterprise systems Implementation and consulting
Expert
ERP Modules: Tax, Fixed Assets, Purchasing, Contract, Inventory
Expert
ERP Modules: Tax, Fixed Assets, Purchasing, Contract, Inventory
Expert
ERP Modules: General Ledger, Payable, Receivable, Cash Management
Expert
ERP Modules: General Ledger, Payable, Receivable, Cash Management
Expert
ERP Modules: HR Core, Payroll, and Advance HR Modules
Expert
ERP Modules: HR Core, Payroll, and Advance HR Modules
Expert
Technical Skills: Forms, Report Builder, AME, Bi Publisher, DataLoader
Expert
Technical Skills: Forms, Report Builder, AME, Bi Publisher, DataLoader
Expert
Accounting (Financial Accounting and Government Accounting)
Expert
Accounting (Financial Accounting and Government Accounting)
Expert
HR (HR Operation, Payroll and Recruiting)
Expert
HR (HR Operation, Payroll and Recruiting)
Expert
Business Intelligent and Data Management
Expert
Business Intelligent and Data Management
Expert
Oracle E Business Suite
Expert
Oracle E Business Suite
Expert
Oracle Financials
Expert
Oracle Financials
Expert
ACCOUNTING INFORMATION SYSTEM
Expert
ACCOUNTING INFORMATION SYSTEM
Expert
Financial Accounting
Expert
Financial Accounting
Expert
governmental accounting
Expert
governmental accounting
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

اللغات

الانجليزية

متمرّس

العربية

متمرّس

التدريب و الشهادات

الشهادات
ITIL 4th edition Candidate
PMP 7th edition Candidate
Oracle E-Business Suite R12.1: Payables Essentials (1Z-517)
Jan 2014
Oracle E-Business Suite R12.1: General Ledger Essentials (1Z0-516)
Jan 2014

التدريب
Scrum Master
PMI
Several Management, Soft Skills and Accounting and Finance Courses
Other
International Computer Driving License (ICDL), Saudi Arabia
Other
Jan 2007
Diploma in English as a Second Language
Al Jazeera International Academy, Riyadh, Saudi Arabia
Jan 2007
Preparation and Qualifying Financial Director
Riyadh Chamber of Commerce & Industry, Riyadh, Saudi Arabia
Jan 2008
Intensive English Program
West Virginia University, Morgantown, WV
Jan 2011
Academic English Program
Lewis and Clark College, Portland, OR
Jan 2012
R12.x Oracle eBusiness Suite Essentials, Financial track (GL, AP, AR. CM, and AM), Supply Chain trac
Prince Sultan University, Riyadh, Saudi Arabia
Jan 2014
ORACLE 11g Developer Track (SQL, PL/SQL, Forms and Reports)
Solution Makers Training Institute, Riyadh, Saudi Arabia
Jan 2017