Key Account Manager
Ajmal Perfumes
Total years of experience :8 years, 8 Months
Responsibilities:
• Responsible for maintaining relationships with key accounts like VIP and Royal by comprehending their requirements and accordingly promoting the company products, solutions and/or services.
• Develop and execute strategic plans to maximize sales opportunities and achieve growth targets within assigned key accounts.
• Act as the primary point of contact between the company and its key clients, ensuring customer satisfaction, and achieving sales targets.
• Collaborate with various internal teams (sales, marketing, operations, etc.) to ensure the timely and successful delivery of products and services to clients.
• Conduct regular business reviews with key accounts to assess performance, identify areas for improvement, and propose solutions.
• Address customer concerns, complaints, and inquiries in a timely and effective manner, ensuring high levels of customer satisfaction.
• Participate in industry events, trade shows, and conferences to represent the company and promote its products and services.
Responsibilities
• Supported the sales team in achieving sales targets; managed sales for all company branches in the Kingdom.
• Assisted the Sales Manager in developing and implementing sales strategies to achieve company objectives and revenue targets.
• Dealt with key and VIP customers and distributors; collaborated with the sales team to identify new business opportunities and potential clients.
• Participated in sales meetings, provided updates on sales performance, and contributed to discussions on strategy and tactics.
• Monitored & analyzed sales data & market trends to identify areas for improvement and growth opportunities.
• Coordinated with marketing and product teams to ensure alignment of sales efforts with promotional activities and product launches.
• Supported the implementation of sales campaigns and promotional activities to boost sales.
• Handled customer inquiries and resolved complaints in a timely and professional manner.
• Assisted in the preparation of sales reports, forecasts, and budgets for management review.
Responsibilities:
• Supported the sales team in ensuring the smooth functioning of sales operations; coordinated and scheduled sales meetings, appointments, and follow-ups with clients.
• Coordinated sales activities, managed administrative tasks, and provided essential support to the sales team to help them achieve their targets.
• Acted as a point of contact between the sales team and other departments in the company to ensure seamless communication and collaboration.
• Assisted in the preparation of sales proposals, presentations, and contracts for potential clients; supported sales representatives in managing their territories, accounts, and leads.
• Managed inventory and stock levels to ensure timely fulfillment of customer orders.
• Prepared and maintained sales reports, forecasts & performance metrics for the sales team and management.
Responsibilities:
• Served customers by determining their requirements and accordingly providing company solutions/services.
• Interacted with customers via various communication channels (phone, email, chat and social media) to respond to their inquiries, resolved problems, and provided information about products or services.
• Analyzed customer issues and provided appropriate solutions, demonstrating patience, empathy and professionalism throughout the process.
• Acquired and maintained a deep understanding of the company's products or services to accurately address customer inquiries and provided suitable recommendations.
• Gathered feedback from customers and relayed important insights to relevant departments within the organization to improve products, services, or processes.
• Identified opportunities to promote additional company products or services to customers during interactions, enhancing revenue generation.
• Initiated proactive outreach to customers, such as follow-up calls or emails, to ensure satisfaction & retention.
GPA 4.39 Graduation Project, Classroom Reservation System, King Abdul-Aziz University (2015) • Implement and develop classroom reservation system for Education Affairs in King Abdul Aziz University