OPD Receptionist
Magrabi eye hospital
Total years of experience :2 years, 8 Months
1.1 Accepts/completes assignments throughout the different OPD appointment areas.
1.2 Receive telephone calls from patients requesting appointment.
1.3 Book follow-up appointments for patients seen on same day.
1.4 Log patients to the waiting list as necessary
1.5 Book appointment for post-operative patients.
1.6 Coordinate with the physicians/technicians to get approval for overbooking of urgent cases.
1.7 Log patient’s complaints/concerns to be handed to the OPD Manager for action.
1.8 Contact patients and inform about their appointment changes as necessary.
1.9 Responds to the physicians and clinical staff inquiries regarding clinical scheduling. Responds to patients/companions inquiries as applicable. Responds to patients/companions inquiries as applicable.
1.10 Assist in orientation of new employees as directed.
1.11 Obtains patient data and record such information into the computer as necessary.
1.12 Performs clerical duties as assigned.
1.13 Communicate effectively with patients, departmental and hospital staff to ensure that OPD and hospital goals are met.
1.13.1 Communicates in a courteous and effective manner with patients, visitors and hospital employees.
1.13.2 Works closely with co-workers to maintain the highest quality of patient care in assigned area.
1.13.3 Communicates effectively with OPD Manager to help provide the highest quality service.
1.14 Perform all duties in a professional, effective and confidential manner.
1.15 Perform all other duties as required by assigned.
1.16 Adheres to the hospital and departmental policies and procedures.
1.17 Adheres to the dress code policy.
*Deliver high level of quality of standard to the VIP.
*Assist in preaparing all the front desk setup and paper work.
*Helping the guest for the check in and check out according to Radisson Royal Dubai Standard.
*Handling the guest complaints and inquires
• Customer services, Marketing, Cashier, Patient relation frontline, Insurance coordinator & Receptionist:
1.1 Accepts/completes assignments throughout the different OPD appointment areas.
1.2 Receive telephone calls from patients requesting appointment.
1.3 Book follow-up appointments for patients seen on same day.
1.4 Log patients to the waiting list as necessary
1.5 Book appointment for post-operative patients.
1.6 Coordinate with the physicians/technicians to get approval for overbooking of urgent cases.
1.7 Log patient’s complaints/concerns to be handed to the OPD Manager for action.
1.8 Contact patients and inform about their appointment changes as necessary.
1.9 Responds to the physicians and clinical staff inquiries regarding clinical scheduling. Responds to patients/companions inquiries as applicable. Responds to patients/companions inquiries as applicable.
1.10 Assist in orientation of new employees as directed.
1.11 Obtains patient data and record such information into the computer as necessary.
1.12 Performs clerical duties as assigned.
1.13 Communicate effectively with patients, departmental and hospital staff to ensure that OPD and hospital goals are met.
1.13.1 Communicates in a courteous and effective manner with patients, visitors and hospital employees.
1.13.2 Works closely with co-workers to maintain the highest quality of patient care in assigned area.
1.13.3 Communicates effectively with OPD Manager to help provide the highest quality service.