نوال جمعة

Leading People:
•Manage & guide reportees on the overall enhancement of end user’s experience with Training & Performance System.
•Manage the performance of the reportees by conducting an informal constructive feedback meetings.
•Ensure motivation for an additional effort & time extended & outstanding achievement.
•& empowerment to do the job.
•Ensure a consistency in services provided & communication.
•Ensure an adequate daily efficiency of the section.
•Problem solving & end user’s satisfaction.
•Regular follow-up internal meeting.
•Manage section workload pressure & reallocate tasks where possible.

Responsible for improving the productivity of the organization's employees through HCT's performance management systems. Ensure effective development, coordination and presentation of training and development programs for all employees. Assesses system-wide developmental needs to drive training initiatives, identifies and arranges suitable training solutions for employees. Actively searches, creatively designs and implements effective methods to educate, enhance performance and recognize performance. This position is critical to the success of HCT's Emiratization drive that measures development needs of Nationals.

Purpose
•Is responsible to oversee HR operations across functions and campuses to maintain consistency in HR services delivered to establish and supervise HR support helpdesk for functions and campuses that channels and follows-up on requests with the appropriate HR section. Also to provide proper tools, methods and guidelines to campus HR on campuses to effectively undertake their role in compliance with policies, procedures and processes.

Specific Duties & Responsibilities

Strategic:
•Contribute to the development and implementation of the Human Resources strategy in alignment with HCT’s system-wide strategy.
•Support with the development and implementation of Human Resources policies, procedures and processes and monitor compliance of subordinates.
•Contribute to the development of the annual budget of the Human Resources department.
Operational:
•Establish and supervise an HR support helpdesk for functions and campuses that channels, tracks and follows-up on campus requests with the appropriate section within HR.
•Monitor the timely, effective and efficient resolution of HR issues and requests across functions and campuses.
•Collect and analyse queries from various campus HR and identify improvement opportunities to be implemented across campuses.
•Collaborate with Talent Management to train and upskill campus HR in order to continuously enhance HR services provided on campuses.
•Collaborate with Talent Acquisition for the recruitment of qualified campus HR to campuses.
•Ensure that tools, methods, policies, procedures and processes developed by central HR are communicated properly to campus HR and that all campus HR are provided with the proper training and support.
•Review campus HR activities to extract lessons learned and replicate them across campuses.
•Coordinate with campuses to collect information on campus HR performance and HR service satisfaction.
•Look at service delivery model and processes related to central and campus interaction and recommend improvements.
•Escalate risks and issues received from to relevant parties within HR or to the CHRO as and when required.
People Management:
•Provide professional development support and perform periodic performance appraisals for direct subordinates based on HCT's Performance Management System.
•Support in the development of workforce plans and succession plans for key positions in the HR Operations section.
•Contribute to the identification of learning and development needs of employees within the HR Operations section.
•Coach and mentor subordinates on a regular basis.
•Contribute in an effective and efficient manner to the recruitment and development of UAE Nationals.

Additional tasks:
•Participated in interviewing candidates for middle management & support positions - Screening Team Chair Role-recommended by the management to participate in HCT’s recruitment process on behalf of HR.
•Participated in UAE Nationals Career Fair Abu-Dhabi - Feb 2017.
•Selected by the Executive Management to be a member in several Business Committees such as; HADEF (UAE Nationals Development Program to be the Future Faculty), Career Development Committee (formulated to develop CDP full program for HCT staff), Part-time Study and Leave Provision - UAE Nationals (formulated to look after UAE Nationals Higher Education Sponsorship), Survey Review Committee (to centralize & validate the Surveys).
•Effectively involved in other HR related initiatives & projects such as; PMO & FAHR General knowledge, reports, KPIs …etc..
•Review of HR V.2.0 Policies & Procedures related to L&D, EPMS, CDP & Succession Planning - 2016-2017.
•Participated in Admin Staff Manpower Mapping taskforce - March 2017.