Consultant, Principal Auditor, Trainer & Lecturer-Part time
Qualitas Internationl Certification, ltd./Arab Quality Makers
Total years of experience :27 years, 2 Months
International Engagements in Syria, Lebanon and Sudan for ISO 9001:2015 ISO 17021:2015 & ISO 39001:2012.
Strategic Management, Document Management, Customer Satisfaction, Organization Development & Overall Supervision of the Quality Department.
Including QMS ISO 9001 Internal Audit,
Overall Supervision of the Quality Department.
Including QMS ISO 9001 Internal Audit, Document Management, Customer Satisfaction, Organization Development & Strategic Management.
QMS & Document Control:
-Setting Quality Policy, Quality Manual, Org Chart & Company Core Processes.
-Writing & Developing QMS E & A documents as per ISO 9001:2008 requirements.
-Diagnoses areas of non-conformity, researches best practices & suggest appropriate Corrective & Preventive Actions & Improvement projects.
-E-QMS Documentation System Planning, Administration & awareness.
Internal Audit:
-Plans & conducts Audits including Issuing Audit reports & classifying findings.
-Follow up on findings of internal & External Audits until necessary CAPA’s are closed.
-Manage Corrective & Preventive Actions & Audit Database.
• Accompanying External Auditors while conducting Certification & Surveillance Audits.
Business Development:
-Analyze & Map Business Processes for Company's Departments.
-Establish Corporate Strategic themes & Company Objectives.
-Act as an Internal Consultant for setting Departmental Objectives & KPI's.
-Involves in meeting with Consultants & Senior Management & follow-up on decisions taken.
-Assist in Marketing Projects & Initiatives.
Project Management:
-Participates in improvement projects (QMS E- Application, Sales Commission System, Finance Division Restructuring, MIS Dept. Restructuring).
-Leads & contribute to management of several Projects such as:
-ISO 9001:2008 Company compliance certificate preparation.
-Company staff new uniforms selection & procurement.
-Involves in multiple projects simultaneously & ensures any deviations from constraints are monitored & fixed.
-Communicates effectively in Arabic or English, generates Lessons Learned & keeps records & files through project life cycle.
Customer Service Management:
-Develop Satisfaction Surveys, database & generation of reports & statistics.
-Analyzes Customer perception & monitor trends & any deviation from Targeted values..
-Follows up on the status of Complaints & analyze trends of After Sales Service Satisfaction.
• Coordinate QMS & Documentation at the Shop issues and liaise with Quality Manager at HQ to prepare for ISO 9001 Certification.
• Analyzes users requirements of systems that contribute to business improvement.
• Leads efforts for developing database applications (QMS Management, Corrective and Preventive Actions & Management, Meetings Tracking).
• Coordinates with concerned department for collecting information and analyze data through designing Dashboard-like applications such as Sales performance Analysis Application.
• Reports bilingually in Arabic and English to Top Management about work performance and prepares summary and statistical reports.
• Prepares presentations for Management meetings supported by statistics and measurements.
• Monitors sales data and ensure fixing any errors encountered in Payments or Salas transactions.
• Network Administration & Technical Support for PC & Point of Sales Cash Registers.
• Monitors sales data and ensure fixing any errors encountered in Payments or Salas transactions through (MS Dynamics- NAV).
- IT Tenders Translation.
- IT Network Course Teaching.
- Member of committees responsible for receiving the contents of IT-related Tenders.
- Act as an Internal Consultant for the IT Director.
Information Technology :
-Software & Hardware Installation for PCs, Servers & LAN
-Help Desk & Technical Support For PCs, Servers & LAN.
-Assists in LAN Administration: for Novell, Windows NT 4.0/2000/2003.
-Trains users for new applications and equipments usage.
-Researches and plans continuously for acquiring new technologies, equipments and systems and triggers upgrading and innovative projects.
-Software Interact with several systems and applications such as Novell, Windows, Office suit, ERP…
-Hardware Interact with many IT brands HP, DELL, IBM, EPSON, LG, P.O.S., PCs, Servers, printers…
Project Management:
-Leads and contribute to management of several Projects such as:
o Network topology, Operating System and Servers upgrading.
o Y2K.
o Database and Application upgrading.
o New Gas station for Electricity generation.
o IT and IS linkage project with new Head Office.
Procurement Management:
-Works closely with the Contract department to set procurement documents packages including Invitations for Bids, Request for Quotations and Contracts.
-Participates in committees for Tenders quotations/tenders analysis, select sellers and contracts management.
-Member of committees responsible for receiving purchased IT items.
Translation and Publishing:
-Publishes several articles in IT and innovative magazines such as (Saudi Electricity Co magazine in Saudi Arabia, ALRAQAMIYAT in Syria and SMART IDEAS in UAE
-Translates articles and documents (E-A &
Until Feb 2024
By Qualitas International Certification/Arab Quality Makers/Smart Business Academy 6 Months Online Course
Course in Advanced Conversation following a placement test result of 7A "Advanced Level" (Highest Level is 8B)
Two days session provided Basic information about OHSAS 18001 Standard, Scope of Application and Case Study for Implementation.
QMS Lead Auditor ISO 9001:2008: Quality Management System External & Internal Training according to the latest ISO 9001 edition : 2008.
3 days of training on Quality Management System Internal Auditing Principles and techniques, supported by workshop and final exam.
Passed Project Management Professional (PMP) Exam preparation Cource according to PMI with training on Microsof Project & Project Server.
Passed MCSE Windows 2000 Prof & Server 1st two Courses, with some knowledge in Windows 2003 Active Directory Infrastructure by recent Self Study of some MCSE 2003 DVD Interactive video cources.
Completed Courses in Communication Skills, Buisness Etiquette & Stress Management.
Passed the 1st Level Cource.
ISO 9001:2000 Requirements. Imelementation of the standard. Documentation (Processes,Policies,Procedures..)
Total Quality Management Quality Management System. Iso 9000:2000 Iso 9001:2000
Windows 2000 Networks Types, Protocols,Topologies..
Windows 2000 Proffesional. Windows 2000 Server.
IELTS Exam Preperation Cource. The English equivelant of TOEFL test. Include Speaking,Reading,Wirting and Listening.
Adope PhotoShop
Computer Engineer’s Assistant Degree. Very Good Rating.
Microsoft Windows /Microsoft Word
Certificate of general secondary education “Scientific Branch”
